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Chubb · 3 months ago

Sr. Claim Center Representative

Battlefield Corporate Center, Chesapeake, VA, 23327, US

Full-time

Onsite

Senior Level

Chubb is a leading insurance provider focused on delivering exceptional customer service and comprehensive coverage. They are looking for a Sr. Claim Center Representative to enhance customer experiences by providing support through phone and online interactions, processing claims, and advocating for clients and agents.

Commercial InsuranceFinancial ServicesHealth InsuranceInsuranceMortgageRisk Management

Responsibilities

Handle Inbound Calls: Provide exceptional engagement, support, and advocacy for our customers and agents when reporting new claims or seeking information on existing claims

Process Digital Requests: Assist customers with electronic request processing, including first notices of loss, inquiries, and policy research

Document Interactions: Gather data and pertinent information related to customer or agent losses, completing first notice of loss records via phone, email, and chat across property, auto, casualty, and other insurance lines

Provide Product Support: Offer services related to towing, rental car arrangements, temporary housing, coverage verification, and policy details

Work Autonomously: Maintain a high level of training and competency in policies, procedures, and systems in a rapidly changing environment

Customer-Centric Advocacy: Enhance the claims experience by advocating for customers and agents, continuously suggesting process improvements, escalating concerns, and identifying opportunities for enhancement

Catastrophe Awareness: Demonstrate flexibility during weather events or other emergencies, which may require overtime or overnight support