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ServiceNow · 3 weeks ago

Sr Solution Architect - Public Sector

Santa Clara, CA

Full-time

Hybrid

Mid, Senior Level

$166K/yr - $274K/yr

4+ years exp

ServiceNow is a global market leader in innovative AI-enhanced technology, aiming to transform how organizations work. They are seeking a Sr Solution Architect for their Public Sector business to provide technical expertise during the pre-sales process, guiding teams through complex challenges and architecting scalable solutions for government clients.

Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS

Growth Opportunities

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Interact with customers and prospects to understand their business needs and desired experience

Create and own programs that enable Solution Consultants to demonstrate the value of the ServiceNow platform within Federal environments

Strong alignment with product management and engineering teams on roadmap and field feedback

Provide mentoring and training to peers and other colleagues in the organization

Demonstrations of the product, both standard and tailored to prospects and existing customers, both onsite and online

Scope and deliver Proof of Concept/Proof of Value engagements with prospects

Stay current on product developments/releases

Support Marketing events – user conferences, trade shows, webinars etc

Responsible for understanding business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, technical roadmaps, and compliance/security etc

Oversee the design of AI-native systems ensuring technical excellence and business relevance

Work with a matrix of sales and solution consulting peers to solve the government’s hardest problems, including AE’s, SC’s, Specialists, and Enterprise Architects to ensure that the solutions being developed not only are viable, and will work in their complex environment to ensure lasting value

Qualification

ServiceNow platformAWS & Azure Gov CloudApplication DevelopmentRobotic Process AutomationGenerative AIOptical Character RecognitionContinuous Integration/Deployment3-tier application architectureWeb scripting technologiesBusiness Rules knowledgeUI Pages knowledgeService Catalog knowledgeTechnical leadershipCommunication skillsPresentation skills

Required

At least 4 years or equivalent combination of education and experience successfully building applications on development platforms, preferred with 2 years of strong Application Development on the ServiceNow platform

US Citizenship is required - current active Secret clearance (or above) is preferred

Strong Knowledge of AWS & Azure Gov Cloud architectures and working with partners in deploying these solutions

Exposure to additional technologies such as Robotic Process Automation (RPA), Generative AI, Optical Character Recognition (OCR), Process Mining, and Continuous Integration/Continuous Deployment (CICD) practices

Experience in leveraging or critically thinking about how to integrate AI into the work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI data-driven insights, or exploring AI's potential impact in public sector

Knowledge of IL4, IL5 DoD or C2E clouds is highly desired

Deep understanding of customer technical pain points in adopting cloud technologies, and experience working through networking, solutioning, integration and other hurdles to increase customer value

Understand business and technical problems addressed by the products including Federal regulations (e.g., Authority to Operate), business drivers, evolving business needs, and security

Working knowledge of 3-tier application architecture

Must have strong written and verbal English communication skills

Demonstrate working knowledge of current web scripting technologies

Working knowledge of Business Rules, UI Pages, UI Macros, Jelly, Script Includes, Processors, Workflow, Service Catalog, and other important components of the ServiceNow platform

Exhibits prior and current technical expertise in web technology and the ability to learn new technology

Technical or practice team lead in previous roles

Exceptional communication and presentation skills to include technical and business concepts

Strong Technical skills with an ability to present to both technical and business executive audiences are a must

Estimated 50% travel required