Conexess Group · 2 days ago
Social Media Customer Relationship Specialist (Remote- *must be local to Metro Detroit)
United States
Full-time
Remote
Entry Level
1+ years expConexess Group is seeking a Social Media Customer Relationship Specialist to assist customers by answering questions and providing vehicle and marketing support. The role involves managing customer interactions on various social media platforms and ensuring a high level of customer service.
ConsultingInformation ServicesInformation TechnologyStaffing Agency
Responsibilities
Answer inbound comments from customers in need of assistance from Social Media platforms including Facebook, Twitter, Instagram, Google Play, App Store
Create and manage cases for customers needing more complex assistance
Manage existing case load, complete follow-up tasks and achieve operational metrics
Adhere to standard work processes and contribute to efficiencies and improvements when possible
Proactively identify sales leads and educate in-market customers on product functionality and services
Effectively and accurately document customer interaction
Provide proactive support to consumers requesting assistance with dealer, vehicle locates and product concerns / inquiries
Participate in any required training/industry-specific certifications to maintain the technical knowledge and skills necessary to perform the job at or above the standard required
Provide exceptional customer-centric service to all internal and external customers
Adhere and contribute to defining processes that produce best-in-class social consumer care experiences, focusing on constant improvement and a value-based approach
Utilize correct tools to efficiently manage concurrent activities
Qualification
Required
1 (+) year experience in customer service related profession
Computer navigation and typing proficiency
Strong reading comprehension and written communication skills
Bachelor's Degree (successful candidates have a four-year degree in English, marketing, business, journalism, communications or similar concentration)
Company
Conexess Group
Conexess Group is an information technology company providing IT staffing and project management services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Austin Meibers
Partner / Owner
Company data provided by crunchbase