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Yale New Haven Health · 3 months ago

Communications Representative

New London, CT

Full-time

Onsite

Entry Level

1+ years exp

Yale New Haven Health is committed to integrity, patient-centered care, respect, accountability, and compassion. They are seeking a Communications Representative responsible for answering switchboard calls, directing call traffic, and maintaining records for medical staff absences to ensure smooth operations within the hospital's communication systems.

Health Care

H1B Sponsor Likely

Responsibilities

Telephone Operator:

Answers And Dispatches Calls On Hospital Emergency Lines. Must Be Familiar With Emergency Preparedness Policies Regarding Internal & External Disasters. Code Calling Includes But Is Not Limited To Code Bat?S; Code Met?S, Code Pci?S, Code Grey, Code Orange, Code 123 Red, Code 911, Code Mr. Green, Code Adam, & Code 8?S. Alerts Indicating When Devices Being Monitored For Temperature Thresholds (Medication Refrigerators, Warming Cabinets, Etc.) Are Out Of Range Will Require Calls To Be Dispatched To The Appropriate L&M Personnel

Directs Call Traffic To The Appropriate Areas By Utilizing Various Information Databases

Maintains And Updates Various On-Call Schedules

Maintains Records Of Medical Staff Vacations And Any Other Absence To Provide Appropriate Coverage Information

Must Be Able To Speak Clearly And In A Proper Tone So As To Be Understood In All Capacities

Must Be Familiar With All Hospital Departments, And The Proper Procedure For Contacting Different Areas

Must Be Familiar With The Communications Departmental Policies & Procedures, Including Hospital Policies & Procedures For Emergencies, Disasters, And Other Similar Situations

Must Follow Scripts When Answering Calls At The Switchboard

Overhead Pages Requested Medical & Hospital Staff Based On Requests Made

Meet Performance Expectations For Customer Service, Teamwork, Resource Utilization, And Staff And Self Development As Outlined In Performance Review

Performs Other Duties As Assigned Or Directed To Ensure Smooth Operation Of The Department

Qualification

Customer Service ExperienceTelephone OperationsMedical TerminologyBasic Keyboarding SkillsCourteous DispositionPatienceArticulate Communication

Required

High School Diploma Or Equivalent

Telephone And One (1) Year Experience Customer Service Experience

Computer Experience; Medical Terminology A Plus

Basic Keyboarding Skills Required

Courteous And Helpful Disposition, Patience; Ability To Meet And Speak With The Public As 'First Contact' Of The Hospital; Articulate And Able To Clearly Give Directions To Locations Within The Hospital

Company

Yale New Haven Health

Glassdoor3.7

Yale New Haven Health is making it easier for people to access the latest medical treatments, advanced research and innovations through our five outstanding hospitals – Yale New Haven, Bridgeport, Greenwich, Lawrence + Memorial and Westerly – and our affiliation with the prestigious Yale University and its highly-ranked Yale School of Medicine.

Founded in 1996

New Haven, Connecticut, USA

10001+ employees

https://www.ynhhs.org/

H1B Sponsorship

Yale New Haven Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (1)

2023 (1)

2022 (4)

2021 (6)

2020 (4)