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FreedomPay · 3 months ago

Customer Success Support

Philadelphia, Pennsylvania

Full-time

Hybrid

Entry, Mid Level

1+ years exp

FreedomPay is a fast-paced, high-growth company that provides a robust commerce platform for various industries. They are seeking a proactive Customer Success Support professional to manage support requests, troubleshoot issues, and ensure client satisfaction throughout the customer lifecycle.

BankingE-CommerceFinTechRetailRFID

Responsibilities

Assess and evaluate client needs through daily calls and email correspondence

Ensure client satisfaction through follow-up, responsiveness, and clear communication via Zendesk

Manage client expectations across all aspects of the relationship and overall customer lifecycle

Distinguish between production support items and development or enhancement requests; coordinate with internal teams to resolve accordingly

Manage multiple clients, projects, and priorities simultaneously

Communicate effectively and assertively in both individual and group settings

Collaborate cross-functionally with teams including Executive Leadership, IT, Sales, Marketing, Operations, and Finance

Maintain up-to-date product knowledge and support new client implementations

Understand and clearly explain technical concepts and solutions to clients

Contribute to a collaborative, entrepreneurial team environment and work independently when needed

Qualification

Customer service softwareProblem-solvingCommunication skillsTechnical support experienceTime management’s degreeInterpersonal skillsPresentation skillsAttention to detail