PepsiCo · 1 day ago
Tech Business Engagement Sr Analyst
Plano, TX
Full-time
Onsite
Mid, Senior Level
$76K/yr - $128K/yr
5+ years expPepsiCo is a leading global food and beverage company, and they are seeking a Tech Business Engagement Sr Analyst to support the operational stability of Manufacturing applications across North America. The role involves monitoring, incident resolution, and application logging to enhance performance and drive system robustness in manufacturing environments.
Brand MarketingFast-Moving Consumer GoodsFood and BeverageManufacturing
Responsibilities
Support day-to-day incident and problem management for Manufacturing applications (MES, Proficy, Wonderware, RTIME, etc.)
Deep Data Analytics identifying manufacturing applications issue trends within and across sites, and between IT and OT systems or SAP & Legacy MFG, leveraging incidents, application performance tools, and logs
Propose well thought out enhancements and solutions that drive robust designs, remove breakpoints, and unlock business capability while aligning with the overall Manufacturing roadmap
Design, Develop and pilot minor Enhancements, ready to be deployed across sites by the MSA contractors
Manage all enhancements that fall under the Techno functional legacy manufacturing team including timeline, business communications, and requirement documentation
Support cross functional/ cross system program enhancements, such as SAP improvements, keeping alignment with the manufacturing technical and business road map
Support root cause analysis (RCA) for recurring issues, ensuring follow-up actions are captured and implemented
Assist in maintaining and updating standard operating procedures (SOPs), runbooks, and knowledge articles for consistent issue resolution
Assist in ensuring compliance with security patching, system updates, and operational controls
Participate in operational reviews to provide visibility into system performance, incident trends, and improvement opportunities
Engage directly with plant operators, site leadership, and business SMEs to understand issues and provide timely support
Contribute to continuous improvement initiatives, identifying opportunities for automation or process optimization to reduce manual effort and operational risk
Know the different business roles in manufacturing, the business data and the applications and how they work together to make the business profitable
Qualification
Required
Bachelor's degree in Information Systems, Engineering, Supply Chain, or related field (or equivalent work experience)
5 to 7 years in IT operations or application support within a manufacturing or plant environment
Hands-on experience with MES, GE Proficy, Wonderware, RTIME, or similar manufacturing systems
Strong troubleshooting and problem-solving skills with ability to analyze logs, metrics, and interfaces
Basic SQL/database knowledge for query and issue resolution
Some understanding of plant-floor equipment dependencies (e.g., weighers, sensors, packaging tubes, OITs, PLCs)
Working knowledge of ITIL processes (Incident, Problem, Change)
Strong communication skills with ability to engage plant operators, business leaders, and IT stakeholders
Organized, detail-oriented, and capable of managing multiple priorities
Collaborative mindset with focus on driving resolution and minimizing production impact
Preferred
Familiarity with integrations to SAP, packaging, and quality systems is preferred
Six Sigma, Kaizen, Analytic Troubleshooting or other Analytics troubleshooting or design training a plus
ISA95 & ISA88 design approach and systems design a plus
Benefits
Bonus based on performance and eligibility target payout is 8% of annual salary paid out annually.
Paid time off subject to eligibility, including paid parental leave, vacation, sick, and bereavement.
In addition to salary, PepsiCo offers a comprehensive benefits package to support our employees and their families, subject to elections and eligibility: Medical, Dental, Vision, Disability, Health, and Dependent Care Reimbursement Accounts, Employee Assistance Program (EAP), Insurance (Accident, Group Legal, Life), Defined Contribution Retirement Plan.
Company
PepsiCo
PepsiCo is a food and beverage company.
10001+ employees
H1B Sponsorship
PepsiCo has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (50)
2024 (52)
2023 (62)
2022 (61)
2021 (49)
2020 (34)
Funding
Current Stage
Public CompanyTotal Funding
$4BKey Investors
Elliott Management Corp.National Safety Council
2025-09-02Post Ipo Equity· $4B
2024-06-13Grant· $0.02M
2017-12-20IPO
Leadership Team
Alex Carreteiro
CEO PepsiCo Brazil & South Cone (Chile, Arg, Uru, Par) Foods
Mohamed Shelbaya
CEO PepsiCo Middle East & Africa
Recent News
2026-01-03
Food Business News
2026-01-03
Business Insider
2026-01-03
Company data provided by crunchbase