PBS Facility Service ยท 3 months ago
Doorman Account Manager
New York, NY
Full-time
Onsite
Mid LevelPBS Facility Service is seeking an Account Manager that will be responsible for managing and supervising a team of doormen, ensuring that they provide quality services to clients. This role requires an individual with strong leadership skills, the ability to make critical decisions, and a passion for problem-solving.
Building MaintenanceCommercialFacilities Support ServicesJanitorial Service
Responsibilities
Supervise and manage the daily activities of the doorman team, including scheduling, training, and performance management
Demonstrated ability to lead and motivate a team of doorman and guards
Strong desire to work collaboratively with others to achieve personal and company goals
Ability to think outside the box and solve problems creatively
Motivation to learn and adapt to new systems and processes
Excellent communication skills, with the ability to manage critical situations professionally
Ability to handle and resolve clients complaints and issues in a timely and professional manner
Ensure that all doormen follow building rules and regulations and are in compliance with all safety and security procedures
Being available to respond to emergencies or provide assistance 24/7
Demonstrating the ability to manage time and multitask without direct supervision
Communicating effectively in English, and fluency in other languages is a plus
Scheduling personnel and handling emergency requests
Providing team members with a schedule every two weeks and updating it as needed
Developing positive relationships with team members and attending team meetings as necessary
Conducting regular site visits to interact with employees and provide support
Training new hires and evaluating performance regularly
Ensuring that employees comply with company policies and building regulations
Documenting all conversations with team members
Handling customer complaints in a timely and professional manner
Reviewing clock-in and clock-out times daily and making necessary adjustments
Qualification
Required
Must possess a valid driver's license and own a personal vehicle
Supervise and manage the daily activities of the doorman team, including scheduling, training, and performance management
Demonstrated ability to lead and motivate a team of doorman and guards
Strong desire to work collaboratively with others to achieve personal and company goals
Ability to think outside the box and solve problems creatively
Motivation to learn and adapt to new systems and processes
Excellent communication skills, with the ability to manage critical situations professionally
Ability to handle and resolve clients complaints and issues in a timely and professional manner
Ensure that all doormen follow building rules and regulations and are in compliance with all safety and security procedures
Being available to respond to emergencies or provide assistance 24/7
Demonstrating the ability to manage time and multitask without direct supervision
Communicating effectively in English, and fluency in other languages is a plus
Scheduling personnel and handling emergency requests
Providing team members with a schedule every two weeks and updating it as needed
Developing positive relationships with team members and attending team meetings as necessary
Conducting regular site visits to interact with employees and provide support
Training new hires and evaluating performance regularly
Ensuring that employees comply with company policies and building regulations
Documenting all conversations with team members
Handling customer complaints in a timely and professional manner
Reviewing clock-in and clock-out times daily and making necessary adjustments
Benefits
Dental insurance
Health insurance
Paid time off
Vision insurance
Company
PBS Facility Service
PBS Facility Service is a facility service company that provides building maintenance services.
Founded in 2005
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Joel Berkovic
Founder & CEO
Company data provided by crunchbase