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Charlie Health · 1 day ago

Verification of Benefits Specialist

Nashville, TN

Full-time

Hybrid

Mid Level

3+ years exp

Charlie Health is on a mission to connect the world to life-saving behavioral health treatment, focusing on personalized, virtual care. The Verification of Benefits Specialist will oversee and manage the verification of benefits process, ensuring efficient and accurate policy reviews to facilitate patient care and reimbursement for services.

Health Care

Responsibilities

Verifies insurance policy benefits for new and returning patients with payers

Assures all insurance information has been completely and accurately obtained

Document all pertinent insurance information into SalesForce

Informs teams of support actions necessary for insurance or referral issues

Identifies special policy clauses per policy information to aid in financial and admission decisions

Educates patients, families and internal teams on insurance issues

Identifies all third party financial benefits and directs them for financial counseling and revenue cycle as appropriate

Provides support to admissions and revenue cycle teams as necessary

Investigate escalated insurance billing inquiries and inaccuracies and take appropriate action to resolve the account

Other duties as assigned

Qualification

Medical billing practicesInsurance verificationSalesForceCustomer serviceCommunicationOrganizational skillsAttention to detailIntegrityConfidentiality