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Centivo · 3 months ago

Client Success Executive

United States

Full-time

Hybrid

Senior Level, Lead/Staff

$105K/yr - $125K/yr

10+ years exp

Centivo is an innovative health plan for self-funded employers on a mission to bring affordable, high-quality healthcare to the millions who struggle to pay their healthcare bills. As a Client Success Executive, you will guide clients through their journey with Centivo, building deep relationships and translating complex data into actionable insights to drive client growth and retention.

Health CareInformation TechnologyMedical

Responsibilities

Own the client relationship. Serve as the strategic and day-to-day contact for your client portfolio, building deep, consultative partnerships with HR, Finance, and broker/consultant teams

Tell a compelling, data-driven story. Translate complex health, claims, and engagement data into meaningful insights that show progress, demonstrate value, and inspire confidence in Centivo’s approach

Drive client growth and retention. Lead renewals and strategic planning conversations that highlight measurable outcomes, promote member engagement, and identify opportunities to expand Centivo’s solutions across markets or populations

Guide a seamless client journey. Ensure a smooth transition from implementation to ongoing partnership, proactively anticipating client needs and aligning Centivo’s capabilities to meet them

Be the client’s voice inside Centivo. Collaborate cross-functionally with operations, analytics, and product teams to ensure we deliver with excellence and continuously enhance the client experience

Engage with brokers and consultants. Build trusted relationships that extend Centivo’s reach and strengthen our position as a high-value, innovative partner

Champion continuous improvement. Bring forward ideas and feedback that help evolve our client success playbook and enhance how we serve clients every day

Qualification

Client relationship managementData analysisSelf-funded employer expertiseMicrosoft Office proficiencyStrategic communicationBusiness acumenCross-functional collaborationRelationship building

Required

Bachelor's degree or equivalent experience is required

10 years' experience as Client Success Executive (Account Management) in employer-sponsored health plans

5 years' experience working with self-funded accounts

5 years' experience working at a TPA or direct carrier

Advanced knowledge of Microsoft Office products (Excel, Power Point, Word)

Excellent oral and written communication; an ability to present information in a way that establishes rapport, persuades others, gains understanding

Business Acumen – A keenness and quickness in understanding and dealing with a business situation (risks and opportunities) in a manner that is likely to lead to a good outcome. Critical to this is an ability to think beyond their own function

Strong ability to work cross functionally and build consensus among stakeholders and cross-functional teams in a dynamic environment