BJ's Wholesale Club · 2 days ago
Front End Lead Full Time
Wayne, NJ
Full-time
Onsite
Mid, Senior Level
$19/hr - $23.75/hrBJ's Wholesale Club is a collaborative and inclusive environment dedicated to supporting members and communities. The Front End Lead oversees the frontline team, ensuring excellent member service and the successful execution of membership programs and initiatives.
E-CommerceRetailShopping
Responsibilities
Supervises the front line (including cashiers, SCO, and membership desk) in the absence of the Front End Manager
Models and provides excellent Member service, while coaching, teaching and developing team members to do the same
Drives membership metrics through acquisition, retention, loyalty and experience programs
Drives member engagement, speed, and productivity on the front end
Trains, coaches, motivates, recognizes, and provides input on evaluation of frontline Team Members on tasks, responsibilities and expectations defined by position, including Member engagement, service, and membership metrics
Utilizes Cashier Observation Forms, Cashier Productivity Boards, and membership metrics reports to drive performance and Member engagement
Performs front end responsibilities including but not limited to, closing through POS, and Member escalated service issues, etc
Acts with sense of urgency to ensure Members are assisted in a timely and efficient manner
Acts as a backup for cashiers and Membership Sales Ambassadors when needed
Scans all club merchandise through a point-of-sale system to ensure accurate inventory counts and accurate purchase totals for Members. Loads shopping carts when necessary
Manages self-checkout lanes and scan and pan lanes. Assists Members with operations and technical difficulties
Collects payments via cash, check, or other charge payments from customers. Issues receipts, refunds, credits, or change due to Members
Stays up-to-date on all merchandise promotions, advertisements, and product information. Discounts purchases by scanning and redeeming coupons
Supervises the cleanliness of the front of club member servicing areas
Ability to navigate within system applications
Utilize online task management system (MyWork) to manage workflow, track, and monitor daily club operations
Performs other duties as assigned, including working in other departments as needed
Maintains all club policies and procedures
Regular, predictable, full attendance is an essential function of this job
Qualification
Required
Basic math skills required
Preferred
Prior leadership experience preferred
Prior Membership or sales knowledge and experience preferred
Prior cashier experience preferred
Benefits
Eligible for free BJ's Inner Circle and Supplemental membership(s)
Generous time off programs to support busy lifestyles
Vacation, Personal, Holiday, Sick, Bereavement Leave, Jury Duty
Benefit plans for your changing needs
Three medical plans, Health Savings Account (HSA), two dental plans, vision plan, flexible spending
401(k) plan with company match (must be at least 18 years old)
Company
BJ's Wholesale Club
BJ's Wholesale Club, commonly referred to simply as BJ's.
Founded in 1984
10001+ employees
H1B Sponsorship
BJ's Wholesale Club has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (54)
2024 (55)
2023 (48)
2022 (66)
2021 (45)
2020 (46)
Funding
Current Stage
Public CompanyTotal Funding
unknown2018-06-28IPO
2011-09-30Acquired
2011-06-29Private Equity
Leadership Team
B
Bob Eddy
Chairman and CEO
L
Laura Felice
Executive Vice President, CFO
Recent News
2025-12-20
Retail Dive
2025-12-04
Company data provided by crunchbase