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L3Harris Technologies · 2 days ago

Technical Support Engineering Specialist (FOS)

Cincinnati, OH

Full-time

Onsite

Mid Level

4+ years exp

L3Harris Technologies is a leader in the defense industry, dedicated to delivering end-to-end technology solutions for national security. The Technical Support Engineering Specialist will provide second tier technical support, maintain databases, diagnose and troubleshoot complex products, and collaborate with engineering to resolve issues.

CommercialInformation TechnologyNational Security

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Be part of a production team responsible for providing second tier technical support and analysis to engineers, technicians, customers and users

Maintain Failure Reporting ad Corrective Action System (FRACAS) database and generate failure reports as needed

Respond to situations where first-line product support has failed to isolate or fix problems in malfunctioning product or test equipment

Diagnose, troubleshoot, repair and debug comlex electronic and electro/mechanical products and equipment, computer systems and/or software

Report design, failure, reliability and maintenance problems to Engineering and recommend solutions to resolve reported problems and improve test and manufacturing processes

Assist in determining if failure is attributed to product or test equipment and ensure the root cause has been addressed and corrective actions are effectively implemented

Qualification

Technical Support EngineeringSchematic DiagramsElectrical Test EquipmentDoD Industry ExperienceEffective CommunicationProject ManagementProblem Solving

Required

Bachelor's Degree and a minimum of 4 years of prior related experience. Graduate Degree and a minimum of 2 years of prior related experience. In lieu of a degree, minimum of 8 years of prior experience in Technical Support Engineering

Must be able to obtain and maintain a US DoD Secret Security Clearance

Demonstrated ability to comprehend schematic diagrams, mechanical assembly drawings, electrical and electronic test equipment, AC and DC theory, electronics, and general build processes including, but not limited to, soldering, wiring, PCB handling, and mechanical assembly

Prior experience with safe and proper operation of basic electrical test equipment, electronic tools, and hand tools such as: oscilloscopes, digital multi-meters, micrometers, assorted gauges, logic analyzers, and assorted mechanical or electronic testing equipment, computers, and related utilities and computer controlled test equipment

Prior experience carrying out and creating complex technical solutions

Prior experience handling multiple projects

Prior experience communicating effectively to a wide-range of diverse user community and presenting ideas and solutions in a user-friendly language to team members and to non-technical staff

Prior experience working with both customers and program teams