Cross Creek Nursery & Landscaping · 3 months ago
Floral Customer Service Representative (Part-Time)
North Chesterfield, Virginia, United States
Full-time, Part-time
Onsite
New Grad, Entry Level
$13/hr - $13/hrCross Creek Nursery & Landscaping is seeking a positive, organized, and detail-oriented Part-Time Floral Customer Service Representative to join their busy floral department. This role is essential for ensuring excellent customer communication, accurate order processing, and smooth coordination with the delivery team.
Retail
Responsibilities
Answer incoming florist-related phone calls with professionalism and courtesy
Accurately process customer floral orders for same-day or scheduled delivery
Coordinate and communicate with delivery drivers regarding orders
Respond promptly to floral department emails
Occasionally answer calls for other departments and provide basic company information
Reconcile monthly floral statements and prepare outgoing invoices
Organize and file floral department paperwork
Support the team during high-volume holiday weeks with extended hours
Qualification
Required
Entry-level experience
Strong verbal and written communication skills
Excellent organizational skills and attention to detail
Ability to work independently and handle multiple tasks
Positive attitude and a collaborative, team-oriented mindset
Availability to work extra hours during peak floral holidays
Must be available to work Saturdays
Preferred
Prior customer service or administrative experience
Familiarity with FTD systems
Company
Cross Creek Nursery & Landscaping
Cross Creek is a full service retail nursery and design/build/maintenance firm serving Metro Richmond.
Founded in 1974
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase