Customer Service & Administrative Assistant | ZR_28378_JOB jobs in United States
cer-icon
Apply on Employer Site
company-logo

BruntWork ยท 3 months ago

Customer Service & Administrative Assistant | ZR_28378_JOB

positionUnited States
timeFull-time
remoteRemote
seniorityNew Grad, Entry Level

BruntWork is a company in the gaming industry seeking a Customer Service & Administrative Assistant. This remote position involves being the first point of contact for gaming event participants, handling their inquiries and providing administrative support to enhance customer satisfaction.

AnalyticsCustomer ServiceDigital MarketingInformation TechnologyMobile AppsOutsourcingSalesSEOSoftwareVirtual Assistant

Responsibilities

Handle 100% email-based customer service inquiries from gaming event participants
Identify and categorize customer queries into appropriate response categories using established procedures
Send standardized responses following detailed standard operating procedures
Forward complex or non-standard queries to senior team members for resolution
Clear daily customer service inbox efficiently and maintain response time standards
Provide general administrative support during downtime between customer service tasks
Organize documents, emails, calendars, and to-do lists as needed
Schedule meetings and reply to potential clients when required
Maintain accurate time tracking and regular communication with management team

Qualification

Written English communicationEmail managementAdministrative tasksAttention to detailGaming knowledgeSelf-motivatedFlexibility

Required

You bring excellent written English communication skills and strong attention to detail
You can follow standard operating procedures precisely and work independently with minimal supervision
You have a reliable internet connection and professional home office setup

Preferred

Bonus if you have gaming knowledge and familiarity with gaming terminology
It helps if you have experience with email management and basic administrative tasks
If you're self-motivated with flexibility to adapt to business needs

Benefits

Permanent work-from-home
Immediate hiring
Steady freelance job

Company

BruntWork

twittertwitter
company-logo
BruntWork builds cost-effective, efficient and scalable operational teams for businesses wanting to grow fast and effectively.
dateFounded in 2020
location
Sydney, New South Wales, AUS
people-size5001-10000 employees
web-link
https://www.bruntwork.co

Funding

Current Stage
Late Stage

Recent News

Dynamic Business
How remote-first culture helps companies attract top global talent
2026-01-06
Digital Journal
Bruntwork taps the Philippine BPO boom as its client pipeline grows 35%
2025-11-20
Digital Journal
BruntWork expects 60% client growth as outsourced CX gains traction
2025-11-07
Company data provided by crunchbase