Alignment Health · 3 months ago
AVP, Survey Strategy and Behavioral Insights
Orange, CA
Full-time
Hybrid
Director/Executive
$150K/yr - $225K/yr
10+ years expAlignment Health is a company dedicated to transforming healthcare for seniors and the chronically ill. The Assistant Vice President (AVP) Survey Strategy and Behavioral Insights leads initiatives to enhance member experience outcomes through key surveys, developing strategies to improve engagement and response rates among Medicare Advantage members.
Health CareHospitalMedicalMedical DeviceWellness
Responsibilities
Conducts in-depth analysis of member behavior and response patterns in surveys such as CAHPS, HOS, and NPS, using behavioral science principles. Segment and analyze member groups to identify key drivers and barriers and develop and implement targeted strategies
Develops and executes targeted member education strategies that focus on increasing member understanding and participation in key surveys
Drives survey response rates by creating innovative creative communication and outreach strategies, tailored specifically to the needs of Medicare Advantage members
Monitors and evaluates the effectiveness of implemented strategies, making data-driven adjustments to continuously improve survey participation rates and member satisfaction
Collaborates across departments, including Quality, Marketing, Clinical, and Member Services, to integrate survey insights into broader organizational strategies
Ensures communication and educational materials are aligned with behavioral science principles, optimizing their effectiveness in improving member responses and engagement
Serves as the subject matter expert on survey methodologies, advising senior leadership on strategies to improve survey outcomes
Develops and maintains a comprehensive dashboard to monitor and report on key performance indicators related to survey participation and outcomes, ensuring timely insights and actionable data for senior leadership to assess the effectiveness of strategies and track progress against goals
Monitors regulatory requirements and industry best practices for CAHPS, HOS, NPS, and Medicare Advantage programs, ensuring optimal survey performance
Qualification
Required
Minimum 10+ years of experience in survey design, execution, and analysis
Minimum 5 years of experience designing and managing large-scale member surveys aimed at improving healthcare experience and outcomes
5+ years of expertise in survey methodology, member engagement strategies, and behavior science influences on member participation
Experience driving survey response rates through innovative communication and educational initiatives
Bachelor's degree
Ability to communicate positively, professionally and effectively with others; provide leadership, teach and collaborate with others
Proven expertise in applying behavior science to survey strategies, with demonstrated success in improving engagement and outcomes
Effective written and oral communication skills; ability to establish and maintain a constructive relationship with diverse members, management, employees and vendors
Mathematical Skills: Ability to perform mathematical calculations and calculate simple statistics correctly
Reasoning Skills: Ability to prioritize multiple tasks; advanced problem-solving; ability to use advanced reasoning to define problems, collect data, establish facts, draw valid conclusions, and design, implement and manage appropriate resolution
Problem-Solving Skills: Effective problem solving, organizational and time management skills and ability to work in a fast-paced environment
Report Analysis Skills: Comprehend and analyze statistical reports
Preferred
Preferred experience within the healthcare or Medicare Advantage industry
MBA, Master's degree or PhD in a relevant field (Public Health, Behavioral Science, Psychology) preferred
Familiarity with CMS quality measures and how they relate to CAHPS, HOS, and NPS
Knowledge of Medicare Advantage programs and the unique needs of Medicare populations
Company
Alignment Health
Alignment Health provides eldercare services.
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
$696.05MKey Investors
K2 HealthVenturesWarburg PincusGeneral Atlantic
2024-11-15Post Ipo Debt· $321.05M
2024-01-09Private Equity
2021-03-26IPO
Leadership Team
Dawn Maroney
President, Markets & CEO of Alignment Health Plan
John Kao
CEO and Founder
Recent News
Alignment Healthcare USA, LLC
2025-10-31
Company data provided by crunchbase