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ActioNet, Inc. · 3 months ago

Tier 3- Desktop Engineer

Washington, DC

Full-time

Onsite

Senior Level

$128K/yr - $158K/yr

ActioNet, Inc. is a woman-owned IT Solutions Provider with over 25 years of experience in Agile Software Engineering, Cloud Solutions, Cyber Security, and IT Managed Services. They are seeking a Tier 3 Desktop Engineer to provide hands-on support for enterprise desktops and virtual desktop solutions, collaborating with various teams to modernize IT service delivery and enhance end-user experience.

AssociationConsultingCRMGovernmentInformation ServicesInformation Technology

No H1B

U.S. Citizen Only

Responsibilities

Provide Tier 3 support for tough desktop, application, and infrastructure issues—digging into root causes and making lasting fixes

Build and maintain desktop solutions using SCCM/MECM, Intune, and BigFix; support Azure Virtual Desktop (AVD) environments

Automate deployments and day-to-day operations with PowerShell, VBScript, and other scripting tools

Manage Active Directory and Group Policy, working closely with security teams to stay compliant

Jump into projects, test out new technologies, and help with change management efforts

Track performance and usage trends, create reports, and suggest improvements

Document processes and SOPs; mentor junior engineers and support knowledge sharing across the team

Collaborate with other IT groups to drive modernization initiatives and deliver a smooth end-user experience

Qualification

SCCM/MECMIntuneAzure Virtual DesktopPowerShellActive DirectoryBigFixGroup PolicyServiceNowMicrosoft Certified Modern Desktop Administrator AssociateMicrosoft Certified Azure Administrator AssociateCompTIA Security+ CEITIL Foundation

Required

Bachelor's degree in IT, Computer Science, or equivalent work experience

U.S. Citizenship required with the ability to obtain and maintain a High Public Trust

Hands-on experience with AVD, SCCM/MECM, Intune, and BigFix

Proficiency with PowerShell and scripting for automation

Experience with Active Directory and Group Policy

Preferred

Familiarity with ITSM tools like ServiceNow (nice to have)

Microsoft Certified: Modern Desktop Administrator Associate (MD-102)

Microsoft Certified: Azure Administrator Associate (AZ-104)

Microsoft Certified: Azure Virtual Desktop Specialty

CompTIA Security+ CE

ITIL Foundation (a plus)

Benefits

Medical Insurance

Vision Insurance

Dental Insurance

Life and AD&D Insurance

401(k) Savings Plan

Education and Professional Training

Flexible Spending Accounts (FSA)

Employee Referral and Merit Recognition Programs

Employee Assistance and Identity Theft Protection

Paid Holidays: 11 per year

Paid Time Off (PTO)

Disability Insurance

Company

ActioNet, Inc.

Glassdoor3.7

ActioNet, Inc., headquartered in Vienna, Virginia, is a CMMI®-DEV Level 4, CMMI®-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Cloud-based Solutions, Cyber Security and Agile Software Engineering.

Founded in 1998