Empower AI · 3 months ago
Delivery Analyst – Unified Communications
Reston, VA
Full-time
Onsite
Senior Level
7+ years expEmpower AI is a company focused on providing AI solutions for government agencies, helping them transform their workforce. They are seeking a Delivery Analyst specializing in Unified Communications to monitor and enhance network operations, ensuring effective communication systems across the enterprise.
Information ServicesInformation TechnologySoftware
Responsibilities
Monitors network hardware operations to ensure properly set configuration options
Plans implementation of enhancements and upgrades to the network
Performs cost/benefit studies of network configurations and recommends enhancements
Directs the acquisition, installation and testing of network hardware
Advises network users of hardware requirements, configurations and limitations
Isolates, resolves or circumvents network problems
Instructs operations personnel on use of new equipment
Initiates and coordinates repair of vendor-owned equipment
Maintains contact with vendors during problem restoration and advises customer and management of restoration status
May supervise lower level staff if required
Performs other related duties as assigned
Qualification
Required
Bachelor's Degree in Computer Science or equivalent related experience; Equivalent can mean one additional year of experience (including military) for every year required of education
This position currently has skillset equivalence to Cisco CCNP Routing and Switching certification, and a minimum of 7 years of experience working within the IT field – with a strong focus in UC support systems and inherent delivery & operational mechanisms
4 – 9 Years of experience required by level
A good working knowledge of Netflow analysis, packet analysis, cloud and hybrid cloud technologies, Instant Messaging, switching, routing, firewall, wan balancers, traffic optimization, quality of service (QoS), Voice and Video transmission metrics, streaming technology, Cisco unified communications (UCS) configurations and operations, and UC applications – to include WebEx, Avaya Communicator, Skype/Teams and associated unified communications protocols
The ability to use and interpret access control lists and Netflow collections from CIS tools
The ability to create, maintain and make recommended changes to test plans and troubleshooting processes
Create, update and review all technical documentation, build guides, logical and physical topology drawings for accuracy, making updates and corrections as necessary
Ability to perform the essential physical functions: Sitting for long periods, Standing for long periods, Ambulate throughout an office, Ambulate between several buildings, Stoop, kneel, crouch, or crawl as required, Repeatedly lift and carry weight up to 40 pounds, Travel by land or air transportation 25%
Preferred
This position currently has skillset equivalence to Cisco CCNP Routing and Switching certification, and a minimum of 7 years of experience working within the IT field – with a strong focus in UC support systems and inherent delivery & operational mechanisms
Skillsets used to accomplish this function: A good working knowledge of Netflow analysis, packet analysis, cloud and hybrid cloud technologies, Instant Messaging, switching, routing, firewall, wan balancers, traffic optimization, quality of service (QoS), Voice and Video transmission metrics, streaming technology, Cisco unified communications (UCS) configurations and operations, and UC applications – to include WebEx, Avaya Communicator, Skype, and associated unified communications protocols
Company
Empower AI
Empower AI helps federal agency leaders elevate their workforce productivity.
501-1000 employees
H1B Sponsorship
Empower AI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (2)
2021 (3)
Funding
Current Stage
Late StageTotal Funding
unknown2017-08-15Acquired
Leadership Team
Jeff Bohling
Chief Executive Officer
Paul Harrington
Executive Vice President, Chief Growth Officer
Recent News
Morningstar.com
2025-07-24
Company data provided by crunchbase