Lahlouh, Inc · 3 months ago
Print Project Manager
Monroe, OH
Full-time
Onsite
Senior Level
5+ years expLahlouh, Inc is focused on solving end-to-end supply chain problems, providing high-quality business communications solutions. The Print Project Manager will work closely with Account Executives, customers, and production personnel to ensure accurate job specifications and monitor job production to meet delivery commitments.
AdvertisingConsultingHuman ResourcesMarketing
Responsibilities
Obtain accurate and complete job specifications from Account Executive/Customer
Perform all order entry functions
Manage all aspects of the job workflow: job entry, review of specifications, review of estimates, job status management, schedule updates, proofing process, change order process, job-related communication, etc
Provide in-house support for Account Executive when customers need assistance ensuring prompt attention to any inquiry
Communicate with planning, scheduling and production personnel related to work in process
Coordinate job schedules with scheduling when jobs have critical deadline requirements or processes that require extra time
Check proofs prior to forwarding to Account Executive or customer
Coordinate delivery of proofs to customer and follow up on their return
Ensure all changes in specifications and schedule are documented via change order
Track jobs throughout production to ensure on time delivery
Manage all ship lines and due dates, including partials, distributions, samples, etc
Keep Account Executive abreast of all production issues and/or delays
Assist in coordination of press checks and mailing audits with Sales Executive/Customer; handle press check or mailing audit with Customer in Sales Executive's absence
Perform tasks for material pick up / delivery, in a timely manner
Provide required information to mailing Team Lead. (i.e., final counts, type(s) of postage, piece weight, etc.)
Facilitate the creation of postage invoice for mailing jobs
Create and maintain accurate inventory management processes for all finished goods inventory: expected arrivals, OMS onboarding, material creation, SKU maintenance, BOM creation, etc
Understand and adhere to all job-related procedures, forms, policies and training documents
Develop tools and systems for effective management of large-scale projects (i.e., spreadsheets, shared documents, filing systems, sample management, etc.)
Attend and schedule all job-specific meetings, as needed
Participate in client meetings, as needed
Document non-conformances, participate in problem resolution, conduct root cause analysis and contribute to continuous improvement processes
Work directly with customer, as needed, on pre-sale processes (i.e., estimate requests, proposals, preflights, etc.) and job-related activities (i.e., press checks, specification changes, schedule requests, etc.)
Assist in communication between customer, account executive and production
Support account executive with sales support, as needed, such as: CRM entry, billing assistance, CAD requests, time studies, etc
Qualification
Required
Five years minimum experience in the Print Industry
Three years minimum experience with project management, organization of large-scale projects and multi-tasking
Comfortable with general aspects of graphic design, prepress, offset printing, digital printing, bindery, mailing, packaging, inventory management, fulfillment, assembly and online/automated workflows
Strong communication skills (written and verbal) and ability to articulate complex details
Experience working directly with clients (i.e., customer service skills, problem resolution skills, phone skills, etc.)
Working knowledge of PC platform
Working knowledge of applicable modules and system software, computer navigation, internet browsing, etc
Proficiency working with software applications, such as: MS Outlook, MS Excel, MS Word, Google Docs, Acrobat Creative, PDF Reader, etc
Preferred
Direct mailing experience preferred
College degree preferred
Company
Lahlouh, Inc
On paper, we offer end-to-end marketing communications management services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Natasha Lahlouh
Business Partner
Company data provided by crunchbase