Thundermist Health Center · 3 months ago
Patient Service Representative Contact Center - FT - Remote
United States
Full-time
Remote
New Grad, Entry LevelThundermist Health Center is a community health center that operates a centralized call center to handle incoming patient calls. The Patient Service Representative is responsible for providing efficient customer service, scheduling appointments, and ensuring patient inquiries are addressed appropriately while adhering to clinical protocols.
CommunitiesHealth CareHospital
Responsibilities
Answer incoming telephone calls in a fast-paced call center environment
Schedule, cancel, and reschedule patient appointments as necessary, according to clinical protocols and department workflows, using eClinicalWorks (eCW) scheduling software
Assess root cause of the inquiry to provide first call resolution
Determine which calls are appropriate for referral to clinical staff
Interact with clinical staff (i.e. Nurses, Medical Assistants, etc.) via telephone and instant messaging
Research patient specific clinical information within the Electronic Medical Record (EMR) (i.e., related to prior visits, referrals, lab tests, diagnostic tests, etc.)
Fax/refax test orders to testing facilities as requested
Send electronic messages (telephone encounters) to clinical staff according to workflows
Mail welcome letters and appointment cards to new patients
Must follow clinical protocols by asking pertinent questions to collect patient data/information
Recognize an emergent situation and triage call to appropriate clinical department
Qualification
Required
High School Diploma or G.E.D
Strong written and verbal communication skills
Professional telephone etiquette; ability to demonstrate and maintain professional customer service skills including empathy, patience and courtesy
Must be able to work independently and with minimal supervision
Must be able to perform telephone and computer tasks with appropriate speed and accuracy
Must be able to multi-task (i.e., accurately research and document call while speaking on the telephone)
Must be able to develop and maintain cooperative and courteous working relationships with staff throughout the organization
Ability to analyze complex provider schedules and workflows
Ability to meet performance standards of a fast-paced call center
Preferred
Bi-lingual capability preferred
Prior experience working in a medical/clinical setting
Prior customer service experience
Prior experience as a medical receptionist or medical assistant
Familiarity with medical terminology
Company
Thundermist Health Center
Thundermist Health Center is a non-profit community health center providing medical care, dental and social services.
Founded in 1969
501-1000 employees
H1B Sponsorship
Thundermist Health Center has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (3)
2022 (1)
2021 (2)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$0.44MKey Investors
UnitedHealthcareRhode Island Health and Educational Building CorporationThe Champlin Foundation
2023-07-25Grant· $0.2M
2023-03-12Grant· $0.07M
2020-12-02Grant· $0.17M
Leadership Team
Jeanne LaChance
President/CEO
Chetna Chandrakala
Chief Financial Officer
Recent News
Providence Business News
2025-10-10
Providence Business News
2025-09-17
Company data provided by crunchbase