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Helen of Troy · 2 days ago

Systems & Reporting Specialist

El Paso, TX

Full-time

Hybrid

Entry, Mid Level

1+ years exp

Helen of Troy is a prominent player in the global consumer products industry, offering diverse career opportunities across North America, South America, Europe, and Asia. The Systems & Reporting Specialist role involves serving as an IT liaison for various Accounts Receivable departments, managing system corrections, and ensuring accurate cash management processes and reporting.

Consumer GoodsManufacturingRetailShopping

No H1B

Responsibilities

Serves as an IT liaison for the United States Accounts Receivable (AR) Department, Mexico AR Department, as well as International AR Departments and Treasury

Responsible for all system corrections for each of these departments on a daily, weekly, and monthly basis

Responsible for all new testing for updates, upgrades, bug corrections, fixes, etc

Tests all EDI account updates

Assists with vendor compliance, new account generation, training, and all system set-ups for credit/AR for all divisions

Responsible for all cash management processes and reporting

Increased area of focus on process improvement

Provides guidance for corrections of stuck and errored out transactions, often with incorrect or incomplete General Ledger (GL) coding, in ORACLE that have failed to be completed on a given day

Coordinates with varying divisions to obtain the correct GL data to correct the existing lines and reprocess the order through the system

Serves as the department's subject matter expert for accounts receivable and dispute management-related items

Performs all testing in the ORACLE system for credit related transactions, changes, upgrades, etc., which may occur in various ORACLE instances, including test, development, quality assurance, and production

Approves daily adjustments and rounding errors on 810s

Locates and corrects differences that occur between EDI generated invoices and the ORACLE System

Corrects adjustments to ensure ORACLE pricing aligns with customer expectations in their invoices, i.e., as transmitted via EDI

Responsible for conducting any system changes, including updates of the A/R Specialist and Senior Specialist system responsibilities, new account openings, system changes to customer accounts, such as setting up for different invoicing processes or statements, releasing credit orders, and aiding A/R Specialists and Senior Specialists with any system issues on all transactions, i.e., correcting of GL data for credit memos/debit memos, invoices, etc

Provides and ensures that all departmental personnel are trained in the latest aspects and/or changes in the system

Requests system changes from IT to enhance the efficiency of the AR Specialists’ jobs

Serves as the primary IT liaison for the Helen of Troy AR Department in the United States, Canada, and Mexico for all requests, fixes, corrections, or changes

Opens new accounts in the ORACLE system

Ensures that all aspects of the account are setup properly in ORACLE to ensure that all Sales, Credit, and Accounting Department reports are accurate

Sets-up and maintains any new claims codes, credit memo codes, collector territories, and order terms in ORACLE

Responsible for Tax Resale Certificate maintenance and projects

This includes the verifications that all new customer account applications include a valid TRC, verifying that all new Ship To locations have a TRC on file, and ensuring that customers with expired TRCs are contacted and new TRCs obtained

As needed, become SME/POC for the implementation of the new ERP system

Partner with Treasury to ensure that daily cash receipts are received from Lockboxes timely

Also ensures all receipts are uploaded into the Oracle system so that Trade A/R is appropriately reflective of payments made by the company’s customers

Responsible for the creation of miscellaneous cash batches to ensure proper application of In-House payments, which can include supplier refunds, Warehouse Outlet receipts, travel advance payments, etc

Responsible for the receipt and processing of Credit Card payments submitted by the company’s customers to pay for open invoice balances

This includes the running of the card through the Chase portal, running subsequent batch reports, and the creation of Credit Card cash batches to ensure proper application of customer payments made via credit card and processed through the Chase portal

Complete the necessary journal entries pertaining to the Cafeteria’s daily cash transactions

Complete reconciliation of DTC credit card transactions as needed

Complete reconciliations identified by Accounting as needed

Continuous assessment of trends related to ITC processes, KPIs and transactions, to identify opportunities for process improvement

Collaborate with Accounts Receivable leaders and Specialists to develop, monitor, and maintain world-class best practices to be implemented across the shared services team while supporting all the different segments across the organization

Develop and implement audit processes to validate that the execution of documented processes is standard and is in alignment with the intended outcome

Reviews requests for credit limit updates submitted by Sales

Completes financial background review for each submission and hands off to AR Supervisor for review and approval

Completes daily, weekly, monthly reporting to enable the management and tracking of outlined KPIs

Qualification

OracleAccounts ReceivableFinancial Risk Analysis CertificationSix Sigma Green BeltMicrosoft ExcelFinancial AcumenLeadershipCommunication SkillsIndependent Work