Pappas Restaurants, Inc. ยท 2 days ago
Digital Operations Coordinator
Houston, TX
Full-time
Onsite
New Grad, Entry LevelPappas Restaurants, Inc. is seeking a Digital Operations Coordinator to support operational efficiency by managing digital tools and improving business processes. The role involves maintaining Microsoft 365 tools, optimizing workflows, and providing training and documentation for operational platforms.
ConsultingFood and BeverageRestaurants
Responsibilities
Maintain and support Microsoft 365 tools (SharePoint, Teams, OneDrive, Excel) used by operations and content teams
Manage file structures, user permissions, and digital documentation workflows
Assist in the upkeep of content hubs, shared drives, and other operational platforms
Coordinate periodic updates and cleanup of reference content sources
Identify inefficiencies in current operational workflows and recommend digital solutions
Support rollouts of new tools, systems, or digital forms/processes within the operations team
Track feedback and adoption to ensure continued effectiveness of implemented tools
Design and produce visually clear internal content such as reference guides, newsletters, job aids, and templates using Canva, Adobe Creative Suite, or Microsoft Publisher
Ensure digital content is up-to-date, organized, and accessible across platforms
Develop user-friendly SOPs, reference materials, and system 'how-tos'
Train staff on how to use operational platforms and tools efficiently
Serve as a point of contact for operational questions related to system use and digital workflows
Support the Reference Content Manager in coordinating digital content initiatives
Assist in managing project timelines, communication plans, and task follow-ups for cross-functional efforts involving operational tools
Ensure all stakeholders are informed and supported throughout rollout phases
Qualification
Required
Advanced proficiency in Microsoft 365 (especially Word, PowerPoint, SharePoint, and Teams)
Experience managing file systems, document permissions, and shared content libraries
Familiarity with basic web content updates (HTML/CSS or WordPress a plus, not required)
Experience with digital design tools (e.g., Canva, Adobe Creative Suite, or Publisher)
Proven ability to support operational projects with tools, training, and documentation
Experience working in an Operations, Administrative, or Project Coordination role
Exposure to process improvement tools or workflow automation platforms (e.g., Smartsheet, Power Automate)
Ability to communicate technical concepts clearly to non-technical users
Ability to perform manual data entry for up to 50% of an 8-hour workday
Strong analytical, troubleshooting mindset, written communication and organizational skills
Ability to learn new software quickly and train others
Project management skills for coordinating technology rollouts
Communication skills for creating user documentation and training materials
Creative abilities for design work and content creation
Analytical thinker with strong problem-solving abilities
Company
Pappas Restaurants, Inc.
Pappas Restaurants, Inc. is a family-owned and operated company providing various types of food and beverages.
Founded in 1967
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Eric Swanson
Chief Financial Officer and Treasurer
Chimee Ahaiwe
Human Resources Business Partner
Recent News
Company data provided by crunchbase