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Chewy · 3 days ago

Associate Director, Human Resources Systems and Solutions (UKG)

Boston, MA

Full-time

Hybrid

Lead/Staff, Director/Executive

$149K/yr - $245K/yr

8+ years exp

Chewy is seeking an Associate Director, Human Resources Systems and Solutions to lead the strategic direction and operational excellence of the UKG Pro Workforce Management platform. The role involves overseeing various WFM modules, ensuring compliance and accuracy, and driving workforce transformation initiatives while developing and mentoring a high-performing team.

E-CommercePetRetail

Responsibilities

Set the vision and strategy for UKG Pro WFM, aligning system design and functionality with business goals, compliance needs, and employee experience

Oversee system administration and governance, including security, workflows, reporting, and upgrades across all WFM modules

Lead technical configuration and ongoing advancement of Timekeeping, Scheduling, Attestation, Leave Management, Pay Rules, and Accruals to ensure accuracy, scalability, and compliance

Support advanced capabilities such as labor forecasting, scheduling optimization, and analytics to drive efficiency and workforce planning

Manage integrations and hardware (InTouch clocks, mobile apps, kiosks, desktop access), ensuring reliability and seamless user experience

Act as functional liaison between UKG, IT, HR, Operations, and Finance, guiding resolution of issues, prioritizing enhancements, and steering vendor partnerships

Champion transformation initiatives, using WFM capabilities to support growth, new business models, and employee-centered innovation

Drive project delivery using Agile methods, JIRA, and Confluence, ensuring timely execution of system upgrades, improvements, and multi-functional initiatives

Lead and develop the Labor Solutions team, fostering technical mastery, business insight, and change leadership skills

Coach, mentor, and develop Team Members to expand their technical, strategic, and leadership capabilities

Foster a culture of accountability, continuous improvement, and high performance through clear expectations and constructive feedback

Identify individual development needs and build growth pathways that align with organizational goals and employee career aspirations

Empower Team Members through delegation, recognition, and opportunities to lead high-impact initiatives

Model collaborative, transparent, and inclusive leadership to strengthen team engagement and performance across functions

Encourage innovation and problem-solving by cultivating psychological safety and a mentality of ownership and excellence

Qualification

UKG Pro WFMWorkforce ManagementProject ManagementTeam LeadershipAgile DeliveryLabor AnalyticsTechnical ConfigurationCustomer-Service MentalityCollaboration SkillsProblem-Solving Skills

Required

Bachelor's Degree in HR systems, business, or related field; or equivalent work experience

8+ years of experience in workforce management/timekeeping system administration, including configuration and optimization

5+ years of leadership experience managing teams and large-scale system environments

Proven success in project management and implementation of UKG Pro WFM (or similar platforms such as Dimensions), ideally in high-volume, multi-site environments

Demonstrated ability to mentor and develop high-performing teams in a fast-paced, evolving environment

Deep knowledge of Workforce Management modules: Timekeeping, Absence/Leave, Scheduling, Pay Rules, Accruals, Attestation, and Forecasting, ideally with expertise in predictive scheduling, labor analytics, or AI-enabled WFM tools

Deep technical, analytical, and problem-solving skills, translating business needs into system solutions

Effective collaboration and engagement skills, with the ability to influence at all levels of the organization

Experience with Agile delivery tools (JIRA, Confluence) and practices

Customer-service mentality with a passion for crafting positive user experiences

Willingness to travel up to 10%