Indigo · 3 months ago
Lv2 Field Engineer - Ashburn, VA
Virginia, United States
Full-time
Onsite
Mid, Senior LevelIndigo is a leader in the telecoms industry, specializing in cutting-edge technologies. The L2 Field Engineer will lead field-based deployment and maintenance activities, ensuring high-quality service delivery while mentoring junior engineers and enhancing team capabilities.
Big DataData CenterTelecommunications
Responsibilities
Provide First Line Maintenance support for Indigo Telecom Group to the current customer base
Carry out installation and commissioning duties in both a project and maintenance environment
Respond to all interventions in a timely manner, ensuring as far as reasonably possible that all SLA’s are met
Provide OOH on-call cover as required by agreed on-call rota
Provide the Indigo GSD with regular up-to-date information on progress of intervention
Provide Line Manager and relevant Project Managers with feedback regarding on-site issues
Complete and submit all paperwork and documentation within SLA
Fault finding; Ability to lead on resolving complex technical problems as well as receiving instructions (written or verbal) from NOC (Indigo and/or customer) to resolve outstanding issues
Provides first line leadership and direction to engineers, defines and implements Field Quality Installation Standards, consults on Infrastructure Services and assists in the relevant Service Partner management programmes
Installation of metalwork, basket work and basic rack and stack services
Fibre and cable pulling, dressing, labelling and secure of same
Copper Cable termination including Cat "x" and E1 terminations
Ensure continuity, test and measurement of cable and fibre runs
Electrical connectivity of 240v AC plug & play and -48v DC to distribution panels (no power up until certification)
Field Installation Supervision of internal and external team members
Controls and Manages Risk Assessment Method Statement documentation
Provides Field Installation Quality Audit Services of Installation works to required standards including planning and monitoring of rectification works and improvement plans
Adhere to KPI’s and provide feedback on performance of deployment individuals and teams to Line manager(s)
Intermediate fault diagnosis skills using OTDR and Ethernet/OSA testing procedures
Intermediate fault diagnosis skills (including use of appropriate test gear) to support all extensive standalone and network commissioning procedures
Provide coaching (hands on training) through lab workshops
Owns the project when designated as lead engineer. Provide a point of contact for escalation of technical issues arising in a project
Be responsible to produce accurate, high quality project documentation
May from time to time provide a closer level of assistance to the Project Manager by carrying out basic project management tasks
Where required, perform, manage and record HSE and SVSA inspections
Operates across complex networks, technologies and languages
To take ownership of assigned faults through to resolution
Establish and maintain excellent working relationships
Comply with company & local standards, procedures & protocols with specific responsibility for performance to engineering key performance indicators
Ensure Health & Safety and Engineering Quality standards are always maintained
Always Represent Indigo Telecom Group in a professional manner
Demonstrate flexibility to meet business requirements
Complete other ad hoc duties as required
Qualification
Required
Qualified and highly experienced in physically building Telecoms Infrastructure services from plans and to Quality requirements
A highly experienced Commissioner who is experienced in Network commissioning thus providing network test and fault finding, leadership and mentoring to more junior members of staff, advice and input to technical designs and issues and demonstrates leadership qualities in 'thinking outside the box'
Demonstrates extensive hands-on experience and advanced technical skills including: Transmission Systems (PDH / SDH / DWDM and Optical); Structured Cabling Competency (Installing and maintaining structured and fibre optic cabling to technical standards); IP WAN and LAN networking and VoIP, Knowledge and hands on experience of Testing protocols, including 10/100/1000Mbps, 10G, 40G & 100G; Voice, Data and IP services/networks in public and private sectors o Support Systems (AC/DC power, TSC and BMS systems)
Experienced in the installation, maintenance and commissioning of Ciena, Infinera, Nokia, Juniper, and Cisco equipment, plus an in-depth knowledge of networking, optical transmission systems and IP. Proven customer interface skills base on experience in similar environments
Excellent report writing abilities and fluent in written and spoken English
Able to work under pressure and positively influence others
PC literate, especially Microsoft Office 365 suite
Ability to manage own workload and meet all SLAs as required
Flexible approach to the role, with the ability to adapt and react to business needs
Full Valid Driving Licence
Company
Indigo
Indigo engineers a digital future by designing, deploying, and supporting digital infrastructure for network owners and operators.
Founded in 2009
201-500 employees
H1B Sponsorship
Indigo has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (3)
2021 (2)
Funding
Current Stage
Growth StageTotal Funding
unknown2018-11-01Acquired
Recent News
2025-09-19
Company data provided by crunchbase