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Targa Resources · 1 hour ago

Lead HRIS Analyst

Houston, TX

Full-time

Hybrid

Senior Level

5+ years exp

Targa Resources is a company that specializes in providing support for HRIS applications. The Lead HRIS Analyst will manage and monitor Human Capital Management systems, ensuring their availability and performance while providing troubleshooting support and acting as a Subject Matter Expert.

EnergyFinanceLogisticsOil and Gas

Comp. & Benefits

Responsibilities

Maintain end-to-end understanding of functional aspects of application and associated business processes

Provide functional and/or technical direction/assistance for assigned applications

Monitor incoming service requests and incidents for assigned application(s)

Investigate and diagnose service requests or incidents according to their priority/rank, and identify the resolution and/or issue

Work directly with users to identify and resolve issues adversely impacting business processes

Define technical solutions ensuring considerations for system stability, performance, and ongoing maintainability

Identify solution alternatives to address issues raised throughout service request or incident lifecycle

Utilize 3rd parties and vendor support as defined within existing support arrangements, and escalate additional (billable) support to appropriate IT management for approval

Adheres to and champions the IT Governance programs (e.g. change management, communication, and release management)

Complete high level designs and associated estimates to meet defined requirements

Monitor application backlog (service requests, incidents) and keep open items updated with current efforts

Maintain documentation (run books, technical design, build, deployment, install guides) and process standards in area of responsibility along with regular audits to validate accuracy

Develop documentation and provide training to users as appropriate

Define potential improvement changes to resolve errors, prevent the recurrence of problems or improve system maintainability and stability for assigned applications

Provide input to IT Project Management Office to support clear and concise requirements definitions

Assist team members handling major incidents for assigned applications; identify the root cause and short or long term solutions

Informally mentor less experienced team members on an as needed basis

Prevent the replication of problems across multiple systems by sharing lessons learned and best practices with other team members and IT Management

Develops customer relationships by making efforts to listen and understand the customer; anticipating and providing solutions to customer needs; giving high priority to customer satisfaction

Other duties as assigned

Qualification

HRIS applications supportOracle databasesSQL databasesApplication developmentITIL conceptsHRIS products familiarityTeam buildingCustomer service orientationMicrosoft TechnologiesAgile methodologiesWaterfall methodologiesCommunication skillsProblem solvingTechnical documentation

Required

Bachelor's Degree in Computer Science, MIS, and/or equivalent work experience in a related field

5-8 years of experience supporting HRIS applications

3-5 years of experience with Oracle and SQL databases (including stored procedures, triggers and scripts)

2+ years of experience in application development or a programming language

Familiarity with any of the HRIS products like Workday, SAP HCM, Oracle Fusion HCM, UKG, Kronos, ADP Vantage HCM, Lawson HCM, Oracle Taleo, Sumtotal, SilkRoad

Familiarity with ITIL concepts and the ability to follow problem, change, and incident management processes and procedures

Familiarity with Sarbanes and Oxley IT Change management controls

Strong written and verbal communication skills with an aptitude for problem solving

Must be able to independently resolve issues and efficiently self-direct work activities based on the ability to capture, organize, and analyze information

Experience delivering solutions that align with business strategies

Experience troubleshooting complicated issues across multiple systems and driving to solutions

Experience supporting resources performing user acceptance, regression and other required system tests, ensuring that system and/or related integration issues that arise are identified, researched and closed in a timely manner

Experience providing technical solutions to non-technical individuals

Demonstrated team building skills

Ability to deal with internal employees and external business contacts while conveying a positive, service-oriented attitude

Willingness to travel to company locations (up to 5%)

Regular and reliable attendance