Midwest Refrigerated Services · 3 months ago
Customer Service Representative - Logistics
Milwaukee, WI
Full-time
Onsite
Entry Level
$22/hr - $25/hr
1+ years expMidwest Refrigerated Services is a logistics company seeking a Customer Service Representative to maintain proactive communication with existing customers and support the Customer Account Management team. The role involves responding to quote requests, entering orders accurately, and delivering professional customer-focused service while adhering to company policies and procedures.
Freight ServiceWarehousing
Responsibilities
Maintain regular, proactive communication with existing customers
Respond to inbound quote requests from the Customer Service inbox
Provide support to Customer Account Management (CAM) team with servicing customers
Work collaboratively with both CAM’s, Outside Sales, and others in the Logistics team
Prepare customer reports under the direction of CAM team
Accurately enter orders into Company systems and verify information for timeliness and accuracy
Deliver professional, customer-focused service with strong sense of responsibility
Escalate issues appropriately when beyond scope of authority
Maintain regular and reliable attendance, following company attendance policies
Follow company policies, procedures, and compliance standards
Participate in training and development activities as assigned, and company and/or team meetings
Identify and share opportunities to improve processes and communication
Qualification
Required
Maintain regular, proactive communication with existing customers
Respond to inbound quote requests from the Customer Service inbox
Provide support to Customer Account Management (CAM) team with servicing customers
Work collaboratively with both CAM's, Outside Sales, and others in the Logistics team
Prepare customer reports under the direction of CAM team
Accurately enter orders into Company systems and verify information for timeliness and accuracy
Deliver professional, customer-focused service with strong sense of responsibility
Escalate issues appropriately when beyond scope of authority
Maintain regular and reliable attendance, following company attendance policies
Follow company policies, procedures, and compliance standards
Participate in training and development activities as assigned, and company and/or team meetings
Identify and share opportunities to improve processes and communication
Takes responsibility for completing tasks accurately and on time
Clear communication skills, both written and verbal, with customers, peers and leadership
Proficiency with technical systems and ability to adapt to new tools
Customer service skills including ability to Hear, Empathize, Apologize, and Take action (HEAT)
1-3 years of customer service experience required (logistics/transportation preferred)
Proficiency in typing and navigating common business systems (Email, Microsoft tools, TMS)
Ability to quickly learn new processes and problem-solve in a fast-paced environment
Demonstrate positivity and willingness to contribute to team success
Preferred
logistics/transportation experience preferred
Company
Midwest Refrigerated Services
MRS is a full-service 3PL company providing integrated frozen and refrigerated logistics and distribution services for the food industry.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Matthew Pomeroy
Chief Financial Officer
Recent News
Company data provided by crunchbase