Wesley · 3 months ago
Customer Service | Resolution Specialist
Franklin, TN
Full-time
Onsite
Entry, Mid Level
$50K/yr - $50K/yr
2+ years expWesley Financial Group is a leading company in helping timeshare owners cancel their timeshares, and they are seeking a Customer Service | Resolution Specialist to provide exceptional client support. This role focuses on ensuring a best-in-class customer experience while assisting clients through the timeshare termination process.
Assisted LivingHealth CareHome Health CareNursing and Residential CarePersonal HealthRetirement
Responsibilities
Actively work with clients, setting clear expectations throughout the timeshare termination process
Draft appropriate, client-specific action steps throughout the dispute with the goal of moving the client towards timeshare ownership termination
Respond to all emails, calls and chatters in a timely manner
Address all comments from clients submitted through the feedback form within 24 hours and provide an update through chatter thread
Must retain accurate and up to date client records in Salesforce
Must maintain professional and consistent communication with your clients through email, mail, and phone correspondence
Create positive team environment centered around accountability, efficiency, idea sharing, and a “we can always be better” mindset
Always strive to do better, celebrate wins, and use failures to grow and improve
Be the leader for industry updates, trends, and general knowledge
Qualification
Required
Ability to be flexible and adaptable
Strong organizational skills and attention to detail
Ability to utilize strong problem solving skills to address client needs/challenges
Outcome-oriented/Results-focused
Ability to work hard and efficiently, jumping in and helping wherever necessary
Ability to hold yourself accountable for doing what's right, even when nobody's watching
2+ years of providing impeccable customer service and account management
Energized by change, and adaptable to an ever-changing industry
Must live within 60 miles of Franklin, TN - this is an IN-OFFICE role in our Franklin, TN office
Preferred
Salesforce
Customer Service
Google Suite/Microsoft Office
Benefits
401k match
Health benefits
Extra paid time off
A MacBook for your work tasks
A weekly pay schedule
A 401k program that includes a company match
An employer-funded Health Savings Account (HSA)
Comprehensive Medical, Dental, and Vision Insurance
9 paid holidays PLUS the workdays between Christmas and New Years Day
Access to our office's health and wellness facilities such as the fitness center and natural courtyard
Continuous coaching from industry professionals
Leadership training and advancement opportunities
Robust employee recognition programs
Ability to participate in company-wide community outreach programs
Fun engaging company-wide events and activities
Outstanding work/life balance
Relaxation on-demand with our in-office massage chairs
Company
Wesley
Wesley is an organization that offers communities, elder care, nursing, in-home personal care assistance, palliative, and hospice services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Mark Hansen
Executive Director
Company data provided by crunchbase