Pre Sale Experience Manager jobs in United States
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Sotheby's · 3 months ago

Pre Sale Experience Manager

positionNew York, United States
timeFull-time
remoteOnsite
seniorityMid Level
money$70K/yr - $70K/yr

Sotheby's is the world’s premier destination for art and luxury, committed to inclusivity and sustainability. The Pre Sale Experience Manager will oversee the pre-sale responsibilities for their team, ensuring high-quality delivery and standardization of processes within Service Operations.

ArtCollectiblesEventsRetail

Responsibilities

Line manage a group of Pre Sale Coordinators and provide day-to-day support and guidance
Support recruitment of Pre Sale Coordinators for roles as required
Partner with Head of Client Experience as appropriate to set goals and perform annual performance reviews
Oversee training programme for new Pre Sale Coordinators
Manage risk and escalation appropriately
Ensure adequate Pre Sale Coordinators coverage for specialist departments (holidays, sick leave)
Work with key department stakeholders to ensure outputs are delivered to the highest quality
Partner closely with post-sale managers to ensure appropriate handoff and completion of the client journey
Work alongside Head of Client Experience and take personal accountability for the direction of transformation within the Pre-Sale function and the wider Service Operation team
Collaborate as a team across Client Experience teams to manage workloads
Oversee and support new Coordinators with entering complex consignment terms correctly into SAP (graduated VC, Share, Guarantees, IBs) and ensure Non-Standard Terms spreadsheet is completed and lots are blocked in SAP
Assist Coordinators with complex post-sale client issues e.g. canceled sales
Ensure financial transactions amongst team comply with corporate governance
Assist Coordinators with movement of property via NY for other sale locations (export for sale and return shipments)
Oversee coordination of post-auction transactions including post-auction sales, account adjustments and canceled sales

Qualification

Client service skillsTeam managementOrganizational skillsSotheby’s systems knowledgeProactive approachCommunication skillsAttention to detailConfidentiality

Required

Bachelor's Degree required, ideally in relevant area of study/interest
Previous Pre Sale Coordinator or relevant experience within an auction house is desired
Experience in managing a team is an advantage but not a pre-requisite
Enthusiastic and proactive with a flexible, forward-thinking approach
Good communication and client service skills
Excellent organizational skills including the ability to multitask and prioritize
High level of attention to detail
Ability to communicate at all levels, to present information and influence behaviors/culture
Energetic and persistent
Able to maintain the highest standards of confidentiality and discretion

Preferred

Working knowledge of Sotheby's systems, procedures and sale administration is an advantage but not a prerequisite

Benefits

Discretionary bonus
Competitive benefits package

Company

Sotheby's

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Established in 1744, Sotheby’s is the world’s premier destination for art and luxury.
dateFounded in 1744
location
New York, New York, USA
people-size1001-5000 employees
web-link
http://www.sothebys.com

Funding

Current Stage
Late Stage

Leadership Team

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Mike Goss
CFO
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Cynthia Houlton
Global Head of Demand Generation & Marketplace Luxury Division
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