Thrive Market · 3 months ago
Operations Manager, Fulfillment
Batesville, IN
Full-time
Onsite
Senior Level
$85K/yr - $100K/yr
5+ years expThrive Market is an online membership-based market focused on making healthy living accessible and affordable. The Fulfillment Operations Manager will oversee and optimize the end-to-end fulfillment process, managing inventory, order processing, shipping, and logistics to ensure operational efficiency and a positive member experience.
BeautyE-CommerceGroceryHealth CareRetailShopping
Responsibilities
Leads and develops a team of front-line supervisors and approximately 150+ hourly Thrivers by embodying Thrive Market values
Uphold compliance, productivity, quality, safety, and teamwork standards as the primary source of information
Implement engagement and fulfillment strategies to motivate employees and align them with operational goals
Maintain performance standards and consistent processes to guarantee reliable services
Strategize and execute fulfillment and continuous improvement objectives, clearly communicating these to supervisors
Collaborate with carriers to optimize shipping processes and ensure timely deliveries in logistics
Provide coaching and development opportunities to supervisors and employees to enhance performance
Oversee productivity hours and manage payroll functions to ensure efficient operations
Source and screen talent in collaboration with People Operations to maintain a skilled workforce for operational needs
Analyze performance reports to identify areas for improvement and provide coaching to supervisors
Set clear goals, promote accountability, and exemplify strong performance to support the mission of the operation
Supports all safety programs and OSHA compliance to ensure a safe and secure work environment for all Thrivers
Acts as the primary information source for the team, maintaining compliance and consistency to enhance team productivity, quality, safety and teamwork
Drives the fulfillment operation strategy to ensure that Thrivers are actively engaged, motivated and working towards end results
Ensures the team follows core performance standards and established processes in order to drive a consistent experience for the member
Drives the planning and execution of fulfillment operation goals and company continuous improvement initiatives
Inventory Management - Monitor and manage inventory levels to ensure adequate stock for fulfilling customer orders, implement and maintain effective inventory control measures to minimize errors and discrepancies, collaborate with the procurement team to optimize stock levels and manage inventory turnover
Order Processing - Develop and implement streamlined order processing procedures, oversee order fulfillment, address any issues or bottlenecks in the order fulfillment process and implement solutions
Logistics and Shipping - Coordinate with carriers and logistics partners to optimize shipping processes, monitor tracking systems and the movement of goods to ensure on-time deliveries
Quality Control - Oversee and enforce quality control measures to ensure accurate and error-free order fulfillment, collaborate with quality assurance teams to address and resolve any product quality issues
Drives the development of supervisors and Thrivers
Serves as the subject matter expert on the proper way to coach, counsel and develop fulfillment Thrivers
Owns outbound operation productivity hours and other payroll functions to ensure Thrivers are productive and aligned with Thrive Market values
Consistently coaches and develops supervisors to enhance member experience and fulfillment operations
Sources and screens talent and proactively partners with the People Operations team to deliver a consistent and effective hiring process
Qualification
Required
High School diploma or equivalent
Excellent written and verbal communication that is clear, concise, and polished
Highest levels of integrity and ethics
Dedicated to quality and high standards; Supportive of values
Must be proficient in using G-Suite applications
Ability to work in a warehouse environment and understand Warehouse Management Systems (Highjump)
Minimum of 5-10+ years of proven leadership/supervisory experience within a FC/DC or manufacturing environment
Proven ability to lead process improvements through the lean process or Kaizen techniques as well as provide solutions when problem solving
Proven ability to quickly adapt and drive the right results using data
Preferred
Bachelor's degree in business, logistics, supply chain management, or a related field is preferred
Benefits
Comprehensive health benefits (medical, dental, vision, life, and disability)
Competitive pay + equity
401k match
Multiple work schedules available
Opportunities for advancement. We have programs that will start you on a path and train you along the way
Coverage for Life Coaching & Therapy Sessions on our holistic mental health and well-being platform
Free Thrive Market membership and discount on private-label products
Casual atmosphere and great people to work with
Company
Thrive Market
Thrive Market is a membership-based online company that offers natural and organic food products.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$241.4MKey Investors
InvusGreycroft
2019-10-24Convertible Note· $20M
2018-07-02Series B· $42.4M
2017-05-30Series B· $20M
Leadership Team
Nick Green
Co-Founder and CEO
Sasha Siddhartha
Co-Founder and CTO
Recent News
2026-01-21
2025-12-10
Business Insider
2025-11-02
Company data provided by crunchbase