PayPal · 6 hours ago
Vice President, Global Risk - Incident Management
San Jose, CA
Full-time
Hybrid
Director/Executive
15+ years expPayPal has been revolutionizing commerce globally for over 25 years, creating innovative experiences for consumers and businesses. The Vice President, Global Risk – Incident Management will lead the development and execution of PayPal's incident management program, overseeing the detection and response to operational, technology, and security incidents across the organization.
E-Commerce PlatformsFinTechMobile PaymentsTransaction Processing
Responsibilities
Effective 24/7 Global Recovery Coordination: Lead functional readiness to engage stakeholders, business/functional leaders, external partners, Global Markets, and Technology Command Center
Resiliency Leadership with Global Incident Command Center: Oversight and engagement with Technology Commander Center, Cyber Defense Center, and other teams to triage notification, escalation, and recovery roadmap
Incident Response Leadership: Provide strong executive presence and confidence across PayPal in actively leading real-time incident management execution in responding to and resolving incidents promptly and effectively. Provide standards and counsel to technical incident management groups (cyber, technology, client incidents) as needed
Team Leadership: Build, mentor, and lead a high-performing global team of incident managers and crisis response professionals while fostering a culture of accountability, resilience, and continuous improvement
Lead ongoing resiliency and readiness exercises across PayPal to ensure effective incident management readiness to mitigate impacts
Drive adoption of advanced incident detection, monitoring, and response technologies, including AI-driven analytics and automation while partnering with cybersecurity, IT operations, and business continuity leaders to strengthen resilience and recovery capabilities
Continuously evolve the global incident management framework to anticipate emerging threats and industry best practices
Develop strong processes and effective contingency management plans across response types by crisis event with communication protocols that are tested regularly and effectively
Ensure communication protocols allow for primary, secondary and tertiary exchanges of critical information in times of crisis with appropriate delegations of authority to the crisis management team and secondary/tertiary leaders when primary executives are unavailable
Client Support & Enablement: Maintain a "client first" mentality, prioritizing resiliency, reliability and stability of core PayPal business and technology services to ensure resiliency across our global network
Process Development: Develop, implement, and continuously improve incident management processes, policies, and procedures
Stakeholder Communication: Serve as the primary point of contact for incident communication, ensuring timely and accurate updates to stakeholders, including senior leadership and external counterparts (prudential regulators, clients, etc.)
Responsible for building business unit, operational, and enabling processes by ensuring transparency, consistent Business Impact Assessment severity/impact assessment, rapid resource engagement, appropriate escalation, and timely communication during outages
Training and Awareness: Develop and deliver training programs to enhance incident management capabilities across the organization
Metrics and Reporting: Establish key performance indicators (KPIs) and generate regular reports to track incident management performance and identify areas for improvement
Strong regulatory awareness of evolving operational resiliency mandates and insight on critical processes Recovery Time Objectives to ensure ongoing compliance
Ensure post-incident remediation activities are completed in a timely and complete manner – including integration with Issue Management and Business Controls
Qualification
Required
15+ years of global risk management, financial services, and data science with relevant experience in a large-scale, heavily matrixed, high-growth financial services/bank entity
15+ years of experience in incident management or a related field, with at least 7 years of that experience serving in senior leadership roles
Demonstrated leadership and effective communication with Board of Directors of financial institutions, including navigating risk assessment and operational resiliency
Strong technical knowledge of IT infrastructure, cybersecurity, and enterprise operations
Excellent communication and interpersonal skills, with the ability to influence and collaborate effectively across all levels of the organization
Expertise in crisis communication, regulatory engagement, and executive stakeholder management
Strong background in financial services with a deep understanding of regulatory and operational resilience requirements
Proven track record of managing large-scale, complex incidents in a global, high-pressure environment
Demonstrated learning agility and passion for taking on new challenges and executing with high velocity
Global/domestic travel (~10%)
Preferred
Master's degree in Business, Risk, Cybersecurity, or related field preferred
Relevant certifications (e.g., CISSP, CISM, CISA, CBCP, PMP)
Extensive and credible experience in regulated entities (i.e.: CSSF/Commission de Surveillance du Secteur Financier, FCA/Financial Conduct Authority, MAS/Monetary Authority of Singapore, OCC/Office of Comptroller of Currency, U.S. Federal Reserve, and/or FDIC supervised entities)
Demonstrated experience in crisis management with cyber response and / or former military combat leadership
Benefits
Flexible work environment
Employee shares options
Health and life insurance
Company
PayPal
PayPal is a financial service company that provides online payment solutions to its users worldwide.
10001+ employees
H1B Sponsorship
PayPal has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1144)
2024 (917)
2023 (775)
2022 (921)
2021 (1051)
2020 (1049)
Funding
Current Stage
Public CompanyTotal Funding
$12.17BKey Investors
Kohlberg Kravis RobertsBlueRun Ventures
2025-11-17Post Ipo Debt· $6.95B
2023-06-07Post Ipo Debt· $5B
2015-07-20IPO
Leadership Team
Simon Bladon
CEO, UK
chaloem khompitoon
President & CEO
Recent News
2025-12-31
The European Financial Review
2025-12-31
Company data provided by crunchbase