CSC · 3 days ago
Technical Delivery Analyst - Observability
Wilmington, DE
Full-time
Hybrid
Mid, Senior Level
5+ years expCSC is a global business, legal, and financial services company seeking a Technical Delivery Analyst – Observability to support the delivery and evolution of the ET Observability Product/Service. This role involves coordinating delivery activities, gathering stakeholder use cases, and ensuring observability standards are met in product development.
ConsultingLegal
Responsibilities
Support delivery coordination for observability initiatives across ET Products and Services
Collect and document use cases from stakeholders to inform and prioritize the observability product roadmap
Analyze business and technical requirements related to observability, ensuring they are translated into actionable work items
Track delivery progress, manage updates in Agile, Waterfall, Hybrid work management tools (e.g., Service Now, Version One), and support reporting and transparency efforts
Facilitate stakeholder engagement, ensuring feedback is captured and aligned with delivery goals
Ensure observability best practices are considered in planning and execution, including metrics, logs, traces, and alerting standards
Collaborate with platform, engineering, SRE, and product teams to align observability capabilities with platform and service-level objectives
Assist in bridging delivery models, helping Agile customer teams interface effectively with ET’s hybrid or traditional processes
Qualification
Required
(5-7yrs) - Experience in roles such as Delivery Analyst, Business Analyst, Project Coordinator, or Scrum Analyst
(2-3yrs) - Familiarity with observability concepts: metrics, logs, traces, dashboards, and alerting
Exposure to observability tools such as Elastic, MS Insights, OpenTelemetry ServiceNow, Datadog, or Splunk
Understanding of Agile, Waterfall, or hybrid delivery environments
Strong analytical, documentation, and communication skills
Ability to work cross-functionally and manage multiple priorities
Preferred
Experience supporting delivery in technical or platform teams
Proficiency with tools such as ServiceNow, VersionOne, Jira, and MS Project
Familiarity with observability standards or frameworks (e.g., OpenTelemetry, SLI/SLO/SLA definitions)
Experience working with data visualization tools (e.g., Grafana, Kibana, Power BI) to interpret observability data
Ability to create and maintain documentation and dashboards that support delivery transparency and stakeholder engagement
Understanding of incident management workflows and how observability supports root cause analysis and resolution
Exposure to DevOps practices and how observability integrates with CI/CD pipelines and platform reliability
Certifications such as Scrum Master PMP, Agile BA are a plus
Benefits
Annual success-sharing bonuses or commission plans based on individual performance
Range of support to colleagues with disabilities
Company
CSC
CSC is the world’s leading provider of global business administration and compliance solutions, specialized administration services to alternative asset managers across fund strategies, capital markets transactions in public and private markets, domain name system management and digital brand and fraud protection, and corporate tax software solutions.
5001-10000 employees
H1B Sponsorship
CSC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (6)
2023 (3)
2022 (6)
2021 (6)
2020 (5)
Funding
Current Stage
Late StageLeadership Team
Chris Salafatinos
CFO
E.J. Dealy
Chief Financial Officer and Executive Vice President of Corporate Development
Recent News
2025-11-19
2025-11-04
Company data provided by crunchbase