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Desert Financial Credit Union · 3 months ago

Technical Product Manager-ST

Phoenix, AZ

Full-time

Onsite

Mid, Senior Level

3+ years exp

Desert Financial Credit Union is a financial services organization seeking a Technical Product Manager to oversee the product lifecycle of enterprise cloud and managed services products. The role involves collaborating with technical teams, defining product strategy, and leading cross-functional teams to ensure product success and customer satisfaction.

BankingFinance

Responsibilities

Leads the analysis, creation, ongoing management and communication of the assigned product roadmap(s) aligned with business objectives and supported by business cases, market and client research, all relevant data and competitive gap analysis by performing regular gap analysis to ensure our products and services exceed other marketplace options

Monitors channel performance to recommend improvements and new product offerings

Leads internal stakeholders including, but not limited to, the engineering, design, information security, sales and marketing teams as well as associated external vendor partners to help determine the best implementation, launch, ongoing sustainment methods/activity and other associated product lifecycle management considerations

Responsible for programs that support customer adoption of hosted products and services

Works with internal stakeholders to monitor and address product and client challenges

Translates customer needs and technology directions into new features and services

Understands, researches, and follows technical trends in the industry, collaborating closely with internal technical teams to ensure maximum effectiveness in the delivery on product requirements

Works as a product owner in an agile team, specifically documenting user stories, acceptance criteria and product capabilities

Gathers customer feedback to validate that the product works against stated metrics

Performs other job-related duties as assigned

Qualification

Cloud CertificationProduct Management SkillsData Center ExpertiseTechnical Product ManagementCross-Functional TeamworkStrategic AnalysisMS Office ProficiencyProject Management ProfessionalEmotional IntelligenceCommunication Skills

Required

Trade or Technical School

Cloud Certification: AWS, Microsoft Azure or Google Cloud

3+ years experience in hosting and/or managed services B2B product management

2+ years in a technical product management and/or managed services position with a provider of cloud, datacenter, utility, or critical environment services

2+ years of experience of strategic analysis related to system implementation in a B2B environment+

2+ years working with cross-functional teams

Demonstrated combination of technical aptitude and high emotional intelligence

Excellent Product Management Skills

Expert knowledge of data center processes and technology

Excellent written, verbal and presentation communication skills appropriate to all levels of the organization as well as clients

Proficiency in MS Word, Excel, Power Point, MS Project Visio, and MS Teams