Operations Field Support Analyst jobs in United States
cer-icon
Apply on Employer Site
company-logo

A.P. Moller - Maersk · 2 days ago

Operations Field Support Analyst

positionVirginia, United States
timeFull-time
remoteOnsite
senioritySenior Level, Lead/Staff
money$80K/yr - $88K/yr
date8+ years exp

A.P. Moller - Maersk is an integrated logistics company responsible for moving 20% of global trade annually. The Operational Excellence Ops Field Support role serves as a bridge between Platform, IT, and Operations, focusing on supporting initiative rollouts, site launches, and driving standardization and network optimization initiatives.

Customer ServiceInformation TechnologyLogisticsRetailShipping

Responsibilities

Support and deliver Operational Excellence standardization goals and initiatives across the MGF Operations to ensure process alignment, compliance, and network optimization
Support the different regions in the network with adopting new tools, processes and guidelines
Day-to-day bridge between Tech, IT and Operations after launch of hyper care
Provide front-line site support (via a ticketing system) to troubleshoot system issues and resolve L1/L2 incidents before Platform and IT (level 3) are engaged
Work closely with Product and Tech to vet and test new system functionality
Partner with Workforce Upskilling & Onboarding to help identify training opportunities
Identify and provide requirements across Regional MGF for data products to support the different user-groups and ensure adoption of new data products
Drive key operational improvement processes at Stations and HUBs
Expert on 4-wall processes, system configuration settings, and can effectively help design, test, and launch new system functionalities
Engage with network stakeholders consistently to ensure operational challenges and opportunities for improvement are captured and communicated
Process and System Optimization
Process and System Design
Continuously improve the role charts/capabilities/competencies across MGF
Cross-Product Subhauler Management
Cross-Product Driver Management
Compliance Audit – SOPs, KPI, Revenue recognition timeliness

Qualification

Change managementLean experienceData driven approachOperational improvementExperienced facilitatorCan create followershipTeam oriented

Required

A minimum of 8 years experience in the industry
Able to drive change management
Not afraid of challenging status quo and senior stakeholders
Experienced facilitator
Data driven approach
Hands on Lean experience
Able to lead without authority
Possess a can-do attitude and can drive results
Team oriented and actively involved in team engagement across different locations
Understand outcome and input metrics
Can create followership

Benefits

Medical
Dental
Vision
401k + Company Match
Employee Assistance Program
Paid Time Off
Flexible Work Schedules (when possible)
And more!

Company

A.P. Moller - Maersk

twittertwittertwitter
Glassdoor4.1
company-logo
A.P. Moller - Maersk is an integrated transport and logistics company; going all the way, together, for our customers and society.
dateFounded in 1904
location
Copenhagen, Hovedstaden, DNK
people-size10001+ employees
web-link
https://www.maersk.com/

Funding

Current Stage
Public Company
Total Funding
unknown
2005-10-19IPO

Leadership Team

leader-logo
Eric Lindberg
Head of Business Development Managers, Retail and Lifestyle
linkedin
leader-logo
Lene Serpa
Director, Head of Corporate Sustainability & ESG
linkedin

Recent News

Clean Technica
From Riverboats To Global Ports: CATL Is Winning The Shipping Electrification Race
2026-01-05
Livemint.com
What India’s ₹2.3-trillion naval push means for three key shipbuilders
2025-12-29
Daily Star Egypt
Suez Canal expects return to normal traffic by mid-2026 as Maersk, CMA CGM return
2025-12-25
Company data provided by crunchbase