Chubb · 3 months ago
Sr. Claim Center Representative
Alpharetta, GA
Full-time
Onsite
Senior LevelChubb is a world leader in insurance, dedicated to providing superior insurance solutions. They are looking for a Sr. Claim Center Representative to deliver exceptional customer service through phone and online interactions with agents and customers, while advocating for clients and enhancing their claims experience.
Commercial InsuranceFinancial ServicesHealth InsuranceInsuranceMortgageRisk Management
Responsibilities
Handle Inbound Calls: Provide exceptional engagement, support, and advocacy for our customers and agents when reporting new claims or seeking information on existing claims
Process Digital Requests: Assist customers with electronic request processing, including first notices of loss, inquiries, and policy research
Document Interactions: Gather data and pertinent information related to customer or agent losses, completing first notice of loss records via phone, email, and chat across property, auto, casualty, and other insurance lines
Provide Product Support: Offer services related to towing, rental car arrangements, temporary housing, coverage verification, and policy details
Work Autonomously: Maintain a high level of training and competency in policies, procedures, and systems in a rapidly changing environment
Customer-Centric Advocacy: Enhance the claims experience by advocating for customers and agents, continuously suggesting process improvements, escalating concerns, and identifying opportunities for enhancement
Catastrophe Awareness: Demonstrate flexibility during weather events or other emergencies, which may require overtime or overnight support
Qualification
Required
High school diploma or GED equivalent
Ability to handle multiple tasks simultaneously in a fast-paced environment
Excellent verbal and written communication and interpersonal skills
Proven ability to work effectively in a team environment
Proficiency in using computers and navigating multiple software applications
Ability to remain calm and composed under pressure while resolving customer inquiries
Ability to meet or exceed established performance standards
Strong time management and organizational skills
Preferred
Industry experience is not required. We welcome candidates from various fields, including hospitality, retail, sales, banking, and education
Licensure in any insurance discipline is a plus
Benefits
Competitive compensation and performance-based bonuses
Medical, dental, and vision coverage starting on your first day
Health savings account (HSA) and flexible spending account (FSA) options
Generous paid time off (PTO)
10 paid holidays each year
Up to 9% 401(k) contribution from Chubb
Tuition and education reimbursement for lifelong learning
Professional training and development programs
Employee Stock Purchase Plan
Company
Chubb
Chubb is a mortgage firm that offers risk management, property, health, personal, business, health, home, and life insurance.
Founded in 1985
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$10.25BKey Investors
Berkshire Hathaway
2025-08-04Post Ipo Debt· $1.25B
2024-07-29Post Ipo Debt· $1.3B
2024-05-15Post Ipo Equity· $6.7B
Leadership Team
Annmarie Dugan Hagan
CFO Operations Technology & Transformation Chubb Group
John Keogh
President & Chief Operating Officer
Recent News
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2026-01-14
2026-01-08
2025-12-30
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