Super (hellosuper.com) · 3 months ago
Contractor Success Manager (Home Warranty/Services)
United States
Full-time, Contract
Remote
Mid, Senior LevelSuper is a Silicon Valley technology company reinventing the home warranty industry and enhancing the home ownership experience. The Contractor Success Manager will be responsible for recruiting, developing, and managing a network of reliable service providers for home repairs, ensuring high-quality service and customer satisfaction.
Home ServicesInsurTechSubscription Service
Responsibilities
Identify, recruit, qualify, and train new service providers
Manage and retain existing relationships with service providers to ensure superior quality, customer service and cost standards
Lead and encourage contractors to adopt state-of-the art advancements and techniques to enhance productivity and the customer experience
Negotiate and establish competitive repair rates to meet underwriting targets and financial KPIs
Analyze job repair cost data and implement cost reduction strategies
Deliver training presentations to service providers and technician base, helping them understand the Super vision
Forecast warranty claims based on historic data and projected revenue growth, staffing accordingly
Establish average-cost-per-claim goals and call commitment levels with contractor base
Plan and implement a formal operational cost-of-goods-sold plan for your territory
Conduct and lead regular contractor performance review meetings
Spearhead contractor round tables to share best practices
Assist in managing escalated issues and take the necessary corrective action with service providers to prevent recurrence
Qualification
Required
Experience in recruiting, developing, and managing service providers
Strong negotiation skills for establishing competitive repair rates
Ability to analyze job repair cost data and implement cost reduction strategies
Experience in delivering training presentations to service providers
Ability to forecast warranty claims based on historic data and projected revenue growth
Experience in conducting contractor performance review meetings
Ability to manage escalated issues and take corrective action with service providers
Strong communication skills to connect and communicate with stakeholders
Ability to work collaboratively with product management
Experience in the home service or warranty industry
Preferred
Experience in a technology company
Familiarity with the home warranty industry
Experience in a fast-paced, dynamic work environment
Knowledge of operational cost-of-goods-sold planning
Benefits
Healthcare and Dental coverage
Retirement Plans
Employee Stock Option Program for all employees
Wellness perks
Paid maternity leave
Paid time off
Learning and Development resources
Company
Super (hellosuper.com)
Super is a San Francisco-based technology company that offers subscription services providing care and repair for your home.
Founded in 2015
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$79.6MKey Investors
Wells Fargo Strategic CapitalAquiline Technology GrowthMunich Re Ventures
2021-05-19Series C· $50M
2019-04-17Series B· $20M
2016-12-01Series A· $6M
Leadership Team
Jorey Ramer
Founder & CEO
Ryan Donnelly
Co-Founder and VP Engineering
Recent News
2026-01-16
2025-10-28
Company data provided by crunchbase