Alfred H Knight · 3 months ago
Client Services Coordinator
Duncan, South Carolina, United States
Full-time
Onsite
New Grad, Entry LevelAlfred H Knight is a family-owned business providing independent inspection, analysis, and consultancy services in the metals and minerals industries. They are seeking a Client Services Coordinator to manage client relationships and coordinate inspection and analysis services, ensuring operational efficiency and client satisfaction.
MiningPrecious Metals
Responsibilities
Serve as the primary, professional point of contact for key metals and minerals clients
Expertly manage all incoming client queries, job requests, calls, and emails with a ‘right first time’ approach
Own the end-to-end coordination of inspection and analysis jobs
This includes processing requests through our system and proactively managing the complex schedules and movements of our field Inspectors
Ensure seamless and timely flow of information, from initial job updates to final reports and invoicing, liaising between local, North American, and international AHK offices
Monitor and manage job progress against departmental KPIs, anticipating potential delays and proactively resolving issues before they impact service delivery
Work hand-in-hand with colleagues in a dynamic, team-oriented office environment, while maintaining responsibility for your individual tasks and key accounts
Qualification
Required
Proven Experience: previous demonstrable experience working in a busy, fast-paced office, B2B, or client-facing environment (Experience in Customer Support, Logistics Coordination, or Technical Client Service is highly valued)
Communication Mastery: Exceptional verbal and written communication skills; able to maintain professionalism when dealing with complex client queries and internal stakeholders at all levels
Organizational Excellence: Superior organization, time-management, and high attention to detail—the ability to manage multiple priorities without letting anything slip
Self-Motivated & Proactive: A self-starter who takes ownership, demonstrates initiative, and goes the extra mile to ensure absolute client satisfaction
IT Literate: Competence with standard Microsoft software packages (especially Excel), Google Suite and proficient in using client management/job processing systems
High School Diploma (minimum)
Preferred
Prior experience within the inspection, analysis, or logistics industries
A good commercial understanding and appreciation for factors involved in delivering a premium service
College degree (preferred, but experience is key)
Benefits
401K
Comprehensive Health Coverage
Medical: Employee-only coverage is fully Company funded, ensuring your core health needs are met at no cost to you (dependent coverage is also available at the employee’s cost).
Dental: Fully Company funded for both yourself and your dependents.
Vision: Low-cost vision insurance is available for you and your dependents.
Life Insurance: $80,000 total coverage provided by AHK.
Disability Insurance: Both Short-Term & Long-Term Disability coverage are fully Company funded, providing peace of mind and income protection.
Voluntary Options: Purchase additional security through Voluntary Life/AD&D and AFLAC supplemental programs.
Paid Time Off (PTO)
Company
Alfred H Knight
Alfred H Knight is a leading provider of inspection, analytical and technical consultancy services for the metals, minerals, solid fuels and agricultural industries.
Founded in 1881
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase