Reciprocity Industries LLC · 3 months ago
Director of Business Development & Client Relations
Billings, MT - Central Office
Full-time
Onsite
Director/Executive
7+ years expReciprocity Industries LLC is seeking a strategic Director of Business Development & Client Relations to drive client engagement and growth for their legal call center. This role focuses on building strong client partnerships, leading the client relations team, and ensuring exceptional service and retention while collaborating with leadership to expand market reach.
AdvertisingMarketingSEOWeb Development
Responsibilities
Provide leadership for business development and client relations, ensuring alignment with organizational goals
Build and expand relationships with legal clients, referral sources, and industry partners to drive long-term growth
Lead and mentor the client relations team to deliver proactive engagement, superior service, and measurable results
Collaborate with leadership to identify new opportunities, expand service offerings, and strengthen client partnerships
Oversee development of proposals, RFP responses, and client presentations to ensure professional quality and brand consistency
Represent the company at industry events and client meetings to enhance visibility and generate business opportunities
Monitor client feedback, industry trends, and competitor activity to anticipate needs and inform strategy
Develop metrics and reporting to track client satisfaction, retention, and business development performance
Partner with leadership to shape and execute the company’s long-term growth strategy
Qualification
Required
Bachelor's degree in Business, Communications, or related field; advanced degree preferred
7+ years of progressive experience in business development or client relations, ideally in legal services, call center operations, or professional services
Demonstrated success in managing client facing teams and driving measurable client growth
Experience preparing and refining proposals, presentations, and client deliverables
Proven ability to meet or exceed business development and client retention targets
Strong expertise in business development, client relationship management, or account management within a professional services environment
Proven ability to develop and maintain high value client partnerships
Exceptional communication and presentation skills, with attention to detail in client-facing materials
Strong leadership, mentoring, and team management skills
Business acumen with the ability to align services with client needs and drive revenue growth
Analytical and strategic mindset with the ability to identify trends, opportunities, and risks
Strong organizational and project management skills, with the ability to manage multiple priorities
Collaborative approach with experience working across teams and with executive leadership
Benefits
Medical, dental, and vision.
Voluntary life, accident, critical illness, hospital indemnity, and short-term disability.
Vacation, sick and floating holidays.
Employee assistance program.
Paid parental leave.
401(k) retirement plan.
Company
Reciprocity Industries LLC
Reciprocity Industries is a technology company with specialist expertise in legal intake, advertising and call center services.
51-200 employees
Funding
Current Stage
Growth StageRecent News
Reciprocity Trusts Society
2025-06-21
Company data provided by crunchbase