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Artisan · 3 months ago

Customer Success Manager - Growth

United States

Full-time

Remote

Mid Level

$50K/yr - $110K/yr

3+ years exp

Artisan is a company focused on building autonomous AI employees. As a Customer Success Manager, you will partner with customers to ensure successful onboarding, drive customer adoption, and optimize their use of the AI product, Ava, while managing key performance indicators for customer success.

Agentic AIArtificial Intelligence (AI)Information TechnologyInternetSaaSSoftware

No H1B

Responsibilities

Own the onboarding process — guiding new customers from contract to value realization, ensuring smooth setup and launch

Run regular performance review meetings — delivering insights on campaign performance and advising optimizations

Act as a GTM/outbound consultant — working hands-on with customers to maximize Ava’s impact on pipeline generation

Partner with customer support — helping triage and resolve platform issues quickly

Collaborate with product — surfacing customer feedback and shaping the roadmap to better meet GTM needs

Manage success KPIs — including adoption, campaign performance, retention, and expansion

Drive account health — ensuring our customers are not just retained but are true advocates of Artisan

Qualification

Customer Success ManagementGTM StrategyB2B SaaS ExperienceData AnalysisCommunication SkillsCollaboration SkillsOrganizational Skills

Required

2+ years of Customer Success or Account Management experience in a B2B SaaS company

Strong understanding of GTM motions, outbound sales, and campaign best practices

Proven track record of owning customer relationships and driving measurable success metrics

Excellent communication and presentation skills — you can speak confidently with founders, sales leaders, and operators

Comfortable analyzing performance data and translating it into actionable recommendations

Highly collaborative mindset — you'll work cross-functionally with support, product, and sales

Proactive, organized, and able to manage a portfolio of accounts with high attention to detail

Benefits

Competitive base salary + 20% variable pay tied to customer success KPIs.

Meaningful equity and full benefits.

Company

Artisan

At Artisan, we're creating AI Employees, called Artisans, and software which is beautiful, easy to use, and replaces the endless stack of point solutions.

Founded in 2023

San Francisco, California, USA

51-200 employees