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Foundation AI · 2 months ago

Implementation Manager - Legal

United States

Full-time

Remote

Mid Level

3+ years exp

Foundation AI revolutionizes how plaintiff-focused law firms manage their incoming documents and case files. The Implementation Manager will build strong relationships with new customers, manage implementations, and ensure successful adoption of the Foundation AI platform to demonstrate ROI.

AnalyticsArtificial Intelligence (AI)Business IntelligenceConsultingData MiningDocument ManagementHealth CareMachine LearningSaaSSoftware

Responsibilities

Engage with existing and prospective customers to define their business requirements and match to FAI’s products and solutions

Showcase product and solution concepts via presentations, demos, user evangelization and effective documentation

Lead discovery sessions with IT and business users to understand the client's business objectives and system/application needs

Facilitate execution of projects through requirements gathering and documentation

With excellent understanding of FAI’s product features and related technologies, design the solution that best meets the client's requirements

Proactively create documentary artifacts like business cases, usage scenarios, BRDs, solution blueprints, configuration specifications, training documents, FAQs etc

Work with Customer Success team to ensure successful completion of project milestones for production Go-live, initial rollout phase of the project, and Hypercare sign-off

Communicate progress and expectations, proactive risk-management and escalation for awareness and resolution

Support clients through go-live process and play key role in promoting solution adoption and usage

Provide regular and adequate end user feedback to the product team

Qualification

SaaS experienceLegalTech experienceSystems implementationBusiness analysisProject managementAnalytical skillsCBAP certificationPresentation skillsInterpersonal skillsDetail oriented

Required

A technical degree (Engineering) or business degree (MBA, BBA) from a reputed institute with a minimum of 3-8 years of experience in SAAS or product consulting industry

Must be able to manage multiple projects utilizing strong planning and organizational skills

Outstanding verbal, written and presentation skills to demonstrate solution concepts

Strong interpersonal skills with ability to influence and build effective customer relationships

Experience with general consulting skills that include team facilitation, business case development, strong business analysis skills, process mapping, and business process redesigning

Experience with LegalTech, specifically litigation involving Workers Compensation, Personal Injury, Social Security Disability, Veterans Benefits, and/or Insurance Defense

Systems implementation skills: requirements/process analysis, focus group sessions, conceptual and detailed design, configuration, testing, training, change management, and support

Ability to set and manage customer expectations, and work independently on project assignments