Independent Software, Inc. · 3 months ago
Mobility Field Support Specialist
Columbia, MD
Full-time
Onsite
New Grad, Entry, Mid Level
0+ years expIndependent Software, Inc. is a company focused on collaboration, integrity, and innovation, seeking a Mobility Field Support Specialist. In this role, you will provide hands-on technical support for end-user hardware, software, and network systems, conduct site surveys, and ensure efficient installation and troubleshooting of computing and telecommunications equipment.
AnalyticsCloud ComputingCyber SecurityInformation TechnologyMachine LearningSecuritySoftware
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Conduct site surveys to assess and document current configurations and user requirements
Analyze existing IT environments and prepare specifications for new hardware acquisitions
Develop and maintain hardware installation schedules for multiple sites
Prepare detailed drawings and documentation for configuration changes
Install, configure, and test computer workstations, printers, teleconferencing equipment, and related peripherals
Configure and maintain communications devices, fiber optic and Ethernet cabling, and telephone systems
Troubleshoot, repair, and perform preventive maintenance on hardware and peripherals
Train site personnel in proper use and basic maintenance of IT hardware and software systems
Support end users both in person and remotely, ensuring prompt resolution of issues
Maintain accurate records of equipment, installations, and service tickets
Ensure adherence to all organizational policies, safety standards, and security protocols
Qualification
Required
Proficient in installing, repairing, and troubleshooting computer hardware and peripherals
Skilled in configuring and maintaining Windows operating systems, software, applications, and security patches
Familiar with Active Directory, security policies, and user account management
Ability to read and interpret technical manuals, diagrams, and schematics
Strong knowledge of Microsoft Office applications (Word, Excel, PowerPoint, Access)
Excellent communication and interpersonal skills for working with technical and non-technical users
Strong analytical and problem-solving skills; able to diagnose and resolve issues efficiently
Capable of working independently with minimal supervision and managing multiple priorities effectively
Must be available to work an 8-hour shift between 6:00 a.m. and 6:00 p.m., as scheduled
High School Diploma or GED and 0–2 years of related experience
An AA or BS degree in a technical field may substitute for experience requirements
8570-compliant certification required; Security+ is preferred
Must possess an active TS/SCI with appropriate Polygraph to be considered for this role
Preferred
Security+ is preferred
Benefits
Competitive compensation
Generous benefits
Work-life balance
Company
Independent Software, Inc.
Independent Software supports our customers by providing next-generation cyber services, intelligence and all-source analytics, machine learning, and mission application development.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Rhonda Jansen
President and CEO
Company data provided by crunchbase