Northwestern University · 2 days ago
Assistant Director of Recreation Facilities and Operations
Evanston, IL
Full-time
Onsite
Lead/Staff, Director/Executive
$57K/yr - $62K/yr
1+ years expNorthwestern University is seeking an Assistant Director of Recreation Facilities and Operations to oversee the safe and efficient operations of recreation facilities. This role involves supervising staff, ensuring high-quality services for members and guests, and promoting programs and services within the university community.
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Responsibilities
Recruit, hire, train, and supervise both Facility Coordinator and a large temporary workforce (student and part-time staff) to support member and guest experience, facility monitoring, and facility operations
Develop and implement training programs that emphasize customer service, safety, and policy enforcement. Conduct regular staff evaluations, provide feedback, and support professional development opportunities for student employees
Oversee all aspects of the temp staff scheduling software as it pertains to scheduling procedures, software updates, reports, and troubleshooting issues within the system. Maintain accurate employee scheduling and payroll records
Assist in maintaining repair logs for fitness and weight training equipment. Troubleshoot facility amenities to ensure minimum down time impacting member and guest experience
Conduct regular facility-wide walkthroughs to ensure the policies and procedures are being enforced and that a safe environment for recreation prevails. Take action to correct safety and liability hazards
Manage and maintain the pro shop at the Henry Crown Sports Pavilion, which includes all aspects of towel service, resale items, and equipment for checkout
Collaborate with other Northwestern Recreation units (programs, aquatics, fitness, IM’s and club sports) to ensure seamless service delivery
Manage internal and external facility reservations requests, including but not limited to student organizations, rentals, and university department requests
Assist with the oversight of Fusion modules associated with building operations
Review shift reports from Building Supervisors and act to resolve problems or patron requests
Assist with facility tours. Promote memberships and programs to prospective students and members
Report any concerns regarding staff performance, facility conditions, or member experiences in a timely manner directly to the Associate Director of Recreation Facilities and Operations
Responsible for adhering to all Department and University policies and procedures, as well as the rules, regulations, bylaws and interpretations of the Big Ten Conference, College Sports Commission, and the NCAA
Responsible for adhering to all Department and University continuing education initiatives and required certifications and trainings
Performs other duties as assigned
Qualification
Required
Bachelor's degree in related field or successful completion of a full 4-year course of study in an accredited college or university leading to a bachelor's or higher degree; OR appropriate combination of education and experience
1-3 years of temporary staff supervisory experience; Demonstrated experience in supervising, training, and evaluating staff, preferably student employees or part-time staff
Experience in recreation facility operations, customer service management, recreation programs, or a related field in a collegiate or community recreation setting
Excellent organizational, analytical, and interpersonal communication skills
Ability to work with independence, discretion, and sound judgment in sensitive or complex situations
Proven ability to build and maintain positive, collaborative relationships with colleagues, campus partners, and community members
Excellent organizational, analytical, and interpersonal communication skills
CPR/First Aid certificate, or ability to obtain within 30-days of hire
Ability to work cooperatively with others and effectively interact and establish engaging relationships with a wide variety of constituents
Preferred
Knowledge of rules and regulations of the NCAA, CSC, Big Ten Conference and Northwestern University preferred
Master's Degree in Recreation Administration, Sports Management, Business Administration, Higher Education or a related field
Graduate Assistantship or internship in Facility Operations or related field
2 years' experience operating collegiate recreational facilities and managing student staff
Benefits
Meaningful, competitive, high-quality health care plans
Retirement benefits
Tuition discounts
Comprehensive programs and services to help you and your family navigate life’s challenges and opportunities
Flexible work arrangements
Programs to help you locate and pay for quality, affordable childcare and senior/adult care
Employee career development
Company
Northwestern University
Northwestern University is a private research and teaching university that offers academic programs across various fields of study. It is a sub-organization of Northwestern Athletics.
5001-10000 employees
H1B Sponsorship
Northwestern University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (325)
2024 (308)
2023 (280)
2022 (282)
2021 (184)
2020 (155)
Funding
Current Stage
Late StageTotal Funding
$98.02MKey Investors
National Peanut BoardAdvanced Research Projects Agency for HealthGRAMMY Museum
2024-10-30Grant
2024-10-04Grant· $34M
2023-11-28Grant· $0.02M
Leadership Team
Diego Klabjan
Professor
Henry Bienen
Interim President
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