Homecare Homebase · 3 months ago
Senior Implementation Consultant, Clinical
United States
Full-time
Remote
Mid, Senior Level
3+ years expHomecare Homebase is searching for a Senior Implementation Consultant who will play a key role in the successful implementation of their home health and hospice software. This role involves guiding clients through the implementation process, ensuring best practices are followed, and supporting the adoption of the software across multiple sites.
Health Care
No H1B
U.S. Citizen Only
Responsibilities
Serving as subject matter expert on the proper use of the Homecare Homebase application
Leading clients through Discovery, Design, Build, and Test phases of implementation and ensuring team members are also following the methodology
Guiding customers toward established best practices
Assisting in making customizations to clinical content (i.e. visit types, pathways and assessments) to ensure environment is ready for testing and training
Supporting clients and internal team members throughout onsite and remote Deployment
Communicating effectively and understanding the customer’s needs, goals, and strategies, as well as translating those needs into initiatives and solutions
Assisting clients with the change management efforts to allow for a successful adoption of the Homecare Homebase application
Independently researching customer inquiries and determining sources of issues
Independently researching data functionality and reporting problems to the customer support team with needed steps for customer resolution
Maintaining product knowledge as new enhancements and functionality are released in the application
Working closely with internal leadership to ensure HCHB is maintaining a 'template' database for new customers made up of best practices
Providing accurate and holistic feedback on team members’ performance to assist with employee evaluation. Working with Implementation Managers to implement strategies to improve team performance, foster team growth and assist with meeting department and company goals
Exemplifying CARES core values and providing leadership to team members to promote a positive work environment and adherence to core values
Qualification
Required
Bachelor's degree in business or a related field or an equivalent combination of some college and significant work experience
3+ years' experience in home health or hospice field
Experience in customer service/support or training on software applications
Demonstrated ability to analyze and solve complex problems and lead a team
Skills to provide quality education to customers on the appropriate, best-practice use of all products within the clinical/operational aspects of the Homecare Homebase suite
Leadership skills to support the HCHB team in preparation and while on-site for customer rollouts
Ability to communicate deployment risks with both internal and customer project teams efficiently and concisely
Ability to assist the customer in all aspects of software setup and training and a desire for investigation and problem-solving
Ability to prioritize workload and delegate assignment as necessary
Passion for customer service that ensures the needs of the customers are met throughout their implementation
Ability to collaborate for the development and professional growth of junior staff through education, coaching, and mentorship
Ability to function with minimal supervision without affecting the quality of their work
Effective leaders who demonstrate strong ownership abilities and are capable of driving resolutions to meet department and company goals
Ability to travel and/or support up to 50% in service of our clients across the country
Benefits
Competitive pay
Robust benefits
Professional development opportunities
Flexibility
Company
Homecare Homebase
Homecare Homebaseis is a healthcare software company providing integrated cloud-based software solutions to homecare and hospice agencies.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$56.55M2012-10-26Series Unknown
2011-03-14Series Unknown· $56.55M
Leadership Team
Gary Voydanoff
Senior Vice President Of Sales
Recent News
Home Health Care News
2025-11-02
Company data provided by crunchbase