Technical Support Representative - APS jobs in United States
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Parker Hannifin · 2 days ago

Technical Support Representative - APS

positionCary, NC
timeFull-time
remoteHybrid
seniorityMid Level

Parker Hannifin is a Fortune 250 global leader in motion and control technologies and systems. They are seeking an experienced Technical Support Representative to manage automotive, industrial, and electronics assembly customer inquiries while providing technical support and generating sales leads.

HardwareIndustrial ManufacturingManufacturing
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H1B Sponsor Likelynote

Responsibilities

Successfully manage incoming customer inquiries from multiple sources including email, Contact Us, EChat, and phone to full resolution
Entering customer inquiries in SalesForce and managing activities, cases, leads, and opportunities
Providing triage for enterprise-wide contacts
Building the sales pipelines by identifying, qualifying, and tracking leads in CRM and partnering with sales to convert to sales pipeline opportunities
Guiding customers through Parker.com so they can review available tools
Participating in outbound lead generation campaigns and tradeshows
Learning industry specific tools that will assist the incumbent in answering product questions and recommendations, learning the product line, etc
Exemplify the Parker Lord Brand Personality and Technical Support mission to extract maximum value from customer inquiries by responding in a professional and timely manner and using personal judgment to evaluate the business value from our customer engagements
Demonstrate leadership in assigned market leads by:
Providing intermediate and advanced technical and commercial support
Providing training to team and managing team resources including FAQs, tribal knowledge, and technical information for their market
Functioning as the technical support point-of-contact and team lead for sales, marketing communications, and other internal LORD functions on projects
Building relationships with scientists, sales, customer service, product, and market managers to facilitate product support and recommendations
Building relationships with customers by providing responsive and credible information by:
Reinforcing the Parker Lord brand for quality service, product selection, and immediate responsiveness in problem solving needs
Ensuring customers call Parker Lord first when they have a need to solve a problem or get product selection support

Qualification

Technical supportCustomer relationship skillsSalesforceSAPCRMAnalytical skillsComputer proficiencyInterpersonal skillsTime managementTeamworkProblem-solving

Required

Education: B.S. or B.A. degree in business, chemistry, or related field
Work Experience: Prior customer facing role or experience in a technical position
Excellent interpersonal and communication skills, including telephone and email skills
Excellent time management
Ability to work in a team environment, cultivate strong internal and external customer relationships
Strong technical aptitude, including analytical and problem-solving capabilities
Superior customer relationship skills
Ability to stay calm, positive, helpful and optimistic in stressful situations
Ability to translate customer requirements into viable technical solutions
Strong computer proficiency, including Microsoft products, SAP, and CRM and the ability to quickly learn new applications
Occasional travel

Preferred

Knowledge of LORD Corporation's product lines and emerging technologies/business development initiatives
Knowledge of LORD processes and procedures
Experience using SAP
Prior sales experience
Knowledge of SAP/CRM

Company

Parker Hannifin

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Parker Hannifin manufactures motion and control technologies, delivering precision-engineered solutions across various markets.
dateFounded in 1918
location
Cleveland, Ohio, USA
people-size10001+ employees
web-link
http://www.parker.com

H1B Sponsorship

Parker Hannifin has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (26)
2024 (30)
2023 (26)
2022 (31)
2021 (23)
2020 (33)

Funding

Current Stage
Public Company
Total Funding
$4.13M
Key Investors
Advanced Propulsion Centre UK
2016-01-18Grant· $4.13M
1978-01-13IPO

Leadership Team

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Todd M. Leombruno
Executive Vice President and Chief Financial Officer
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J
John Dedinsky
Corp. VP Global Supply Chain & Procurement
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