Payoneer · 2 days ago
Enterprise Ops Services Director
New York, NY
Full-time
Hybrid
Senior Level, Lead/Staff
$135K/yr - $160K/yr
8+ years expPayoneer is a global financial platform that connects underserved businesses to the global economy. As the Enterprise Ops Services Director, you will provide strategic leadership for the global Services for Enterprise organization, focusing on service delivery for complex clients and driving operational excellence and client satisfaction.
B2BFinanceFinTechPayments
Responsibilities
Lead, inspire, and scale the global OSE team across APAC, EMEA, and the Americas
Define team structure, capacity planning, KPIs, and career development paths
Set the long-term vision for OSE and align with Payoneer’s global service strategy
Serve as an executive-level point of contact for enterprise clients
Build deep partnerships by understanding their evolving business needs and offering tailored support and strategic guidance
Oversee client onboarding, performance reviews, issue resolution, and escalations with an emphasis on high-impact, long-term engagement
Own team performance against key KPIs (e.g., SLA, EOTR, CSAT, NPS)
Implement metrics, dashboards, and reporting frameworks to ensure accountability and transparency
Identify areas for automation and process improvement to scale service operations globally
Act as a strategic partner to Sales, Product, Compliance, Risk, Finance, and Marketing to support client health, upsell opportunities, and issue prevention
Represent the OSE function in executive meetings, client QBRs, and cross-departmental planning sessions
Design and implement scalable support models, tiered service strategies, and global workflows tailored to client segments
Champion voice-of-the-customer initiatives and feed insights into product development and service innovation
Qualification
Required
8+ years of experience in a client-facing leadership role within fintech, SaaS, payments, or global services
Proven success leading large, distributed client services or customer success teams in high-growth, global environments
Exceptional executive communication and stakeholder management skills
Deep understanding of enterprise client needs, with experience working directly with global brands or high-value partners
Strong operational background with experience scaling support functions and implementing performance frameworks
Expertise in Salesforce or other enterprise CRM platforms
Ability to think strategically, execute tactically, and drive outcomes cross-functionally
Willingness to travel globally and work across time zones when required
Preferred
Familiarity with international payments infrastructure (SWIFT, wires, card schemes)
Experience working in a regulated or compliance-driven environment
Multilingual abilities (Hebrew or other languages)
Prior experience presenting to C-level stakeholders or board-level audiences
Benefits
Discounted medical, dental, and vision insurance (coverage starts on day one) HSA and FSA
401K with employer match
Employee Stock Purchase Plan (ESPP)
Fitness/Wellness reimbursement
Generous PTO, paid holidays, and parental leave
Learning and development opportunities
Flexible work from home schedule
Volunteer activities
Fun office culture with supportive leadership
Company
Payoneer
Payoneer is a financial technology company that enables small and medium-sized enterprises to transact and thrive.
1001-5000 employees
H1B Sponsorship
Payoneer has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2023 (3)
2022 (3)
2021 (1)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$570MKey Investors
Wellington ManagementCBC CapitalTCV
2021-06-28Post Ipo Equity· $300M
2021-06-28IPO
2017-12-05Series E
Leadership Team
John Caplan
Chief Executive Officer
Bea Ordonez
Chief Financial Officer
Recent News
The Motley Fool
2025-12-24
2025-12-12
2025-12-11
Company data provided by crunchbase