Apply on Employer Site

Lindblad Expeditions · 3 months ago

Manager, Food & Beverage Operations

Seattle, WA

Full-time

Hybrid

Mid, Senior Level

$100K/yr - $110K/yr

5+ years exp

Lindblad Expeditions is a pioneer in the Expedition Travel space, dedicated to connecting travelers with extraordinary places. The Manager, Food & Beverage Operations is responsible for delivering outstanding dining experiences across the fleet, focusing on innovation, operational efficiency, and guest satisfaction.

EducationEnvironmental ConsultingTravel

Responsibilities

Lead all aspects of beverage, service and bar operations across the Lindblad Expeditions fleet, ensuring consistent delivery of exceptional guest experiences

Develop and manage annual beverage budgets, including cost control, revenue targets, and financial forecasting

Partner with finance to monitor fleet-wide performance, reconcile results, and guide shipboard teams toward operational efficiency

Design and implement revenue-generating programs and events, ensuring effective onboard execution

Create and evolve bar and wine programs aligned with guest preferences, trends, and itineraries

Collaborate with supply chain, vendors, and logistics teams to source quality products and optimize purchasing, warehousing, and shipping processes

Support Hotel Managers in all areas of F&B service, providing guidance, quality control, and performance oversight in dining, lounge, and bar operations

Oversees public health compliance across all assigned areas, with particular emphasis on bars and restaurants, by aligning operations with company policies and regulatory standards such as USPH and PHAC, while also driving training initiatives and awareness programs for shipboard teams

Identify and implement service enhancements, propagate best practices, and ensure high standards through SOP development, audits, and continuous improvement

Stakeholder in hiring and training of beverage, service and bar personnel, participating as appropriate

Coordinate fleet-wide beverage, service and bar training programs, ensuring needs are identified and delivery is consistent onboard

Contribute to new vessel start-ups, including planning, training, and operational readiness

Ensure professional presentation and appearance of service staff, including uniform standards

Manage profit center performance, ensuring both quality delivery and profitability

Work with Hotel Operations leadership to align maintenance, capital projects, drydock, and newbuild initiatives related to beverage, service and bar areas

Monitor guest feedback from multiple channels, ensuring timely corrective actions and recognizing shipboard successes

Partner with IT and finance to develop and manage reporting tools and systems that support data-driven decision making

Oversees MXP POS operations, ensuring proper setup and effective usage through team training and regular audits

Perform additional duties as assigned by the Senior Director, Hotel Operations

Qualification

Hospitality managementBeverage program developmentFinancial forecastingPOS systemsCustomer serviceMultitaskingLeadershipTime managementTeam collaborationCommunication skills

Required

Bachelor's degree in Hospitality, Tourism, or a related field (or equivalent experience)

Minimum of 5 years of management experience in the hospitality or cruise industry

Proficiency in English is required, with the ability to read, write, and understand policies, legal guidelines, correspondence, and memos

Exceptional written and verbal communication skills, including the ability to influence and persuade effectively

Proficiency in Windows-based computer systems, including word processing, spreadsheet applications, and standard POS, PMS, and inventory management systems

Excellent customer service skills

Strong abilities in leadership, time management, multitasking, prioritization, and meeting deadlines

Capacity to work effectively both independently and as part of a team

Willingness and ability to travel regularly