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Qcells Europe · 3 months ago

Customer Support Coordinator

Irvine, CA

Full-time

Onsite

Entry, Mid Level

2+ years exp

Q CELLS Home Energy Solutions is seeking an experienced Customer Support Coordinator for their post PTO Customer Support Team. The role involves managing customer inquiries, troubleshooting issues related to solar products, and ensuring customer satisfaction while becoming a subject matter expert on the Q.Home battery system.

ElectronicsEnergyEnergy StorageIndustrial EngineeringIndustrial ManufacturingManufacturingRenewable EnergySolar

Responsibilities

Manage customer tickets, emails and calls from customers in a prompt and professional manner

Troubleshoot customer questions regarding Q CELLS line of residential solar products, including battery storage, smart modules, and other residential solar products

Take ownership of customer experience, including complex customer escalations

Become a subject matter expert on the Q CELLS Q.Home battery system for residential applications

Conduct analysis of net-metering and solar buyback programs in CA, TX and FL

Analyze monitoring and performance data

Assist with commissioning of systems

Program ESS to complex E-TOU modes and complete firmware updates

Coordinate engineers and vendors to resolve installation problems

Understanding of how solar systems are sold, designed and constructed

Review operational procedures and ensure conformance to industry best practices

Qualification

Solar Industry experienceCustomer service experienceAnalytical skillsProblem-solving skillsCommunication skillsOrganizational skillsAttention to detail

Required

Associates degree in business, economics, communications or other related field with a minimum of 4+ years of professional work experience OR bachelor's degree in business, economics, communications or other related field with a minimum of 2-5+ years of professional experience including 2+ years of experience in solar customer service

Impeccable attention to detail

Ability to exercise strong organizational, problem-solving and analytical skills

Detailed, analytical thinker

Excellent oral and written communication skills

Process driven while finding long-term solutions

Ability to work in a fast-paced environment

Preferred

Solar Industry experience (Renewable)

Company

Qcells Europe

Glassdoor3.2

Qcells is a renowned complete energy solutions provider in solar cells and modules, energy storage solutions, downstream project business, and distributed energy solutions business.

Founded in 1999

Wolfen, Sachsen-Anhalt, DEU

1001-5000 employees