Trillium Digital Services · 3 months ago
ServiceNow Director
Allentown, PA
Full-time
Onsite
Lead/Staff, Director/Executive
$115K/yr - $145K/yr
5+ years expTrillium Digital Services is seeking a Director, IT Business Management/Operations, Service Now to provide operational oversight for hospital IT processes. This role involves developing strategies to support IT systems and managing cross-functional teams to ensure effective service management across the organization.
Cloud ComputingCyber SecurityInformation TechnologySoftware
Responsibilities
Responsible for Strategy and the IT systems and Teams supporting the applications in their domain
Oversees the vendor selection process, contract management, implementation and support conforming to the IT policy and procedures
Produce, adjust and maintain product roadmap, including planning and prioritizing product features using inputs from vendors, current business needs, operational planning, and strategic planning
Define an enterprise-level vision for the product, in support of SLUHN Health's organizational priorities
Produce, adjust and maintain a product backlog and provide a summary to operational stakeholders to be used when developing roadmaps
Participate in development of a network-wide plan for information system implementation on a fiscal year basis and also participates in the IT strategic planning process
Maintains updated optimization plan across the application to achieve maximum value from the product
Develops and manages a robust governance plan to ensure all stakeholders and provider workforce planning are fully informed. Creating dashboards for IT and end users for awareness of their request
Responsible for oversight of system design, development, implementation and maintenance for all Information Technology systems in the scope of the role
Coordinates multidisciplinary project teams, serves as a project leader on select projects, and is responsible for monitoring of progress for IT related implementations
Qualification
Required
High School Diploma or GED
5-7 years of hospital system/data experience
3-5 years of supervisory experience
Experience in implementing (internal IT and external users), supporting and optimizing the Service Now application
Experience in creating and maintaining governance over the application
Preferred
Bachelor's Degree
Master's Degree
ITIL certification
Company
Trillium Digital Services
Trillium Digital Services provides advisory and hands-on delivery of enterprise digital solutions.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase