K2 Staffing ยท 3 months ago
IT Help Desk Engineer - Level 3 (MSP)
Boise, ID
Full-time
Onsite
Senior Level
5+ years expK2 Staffing is a leading IT Solutions & Managed Services Provider located in Boise, ID, seeking an IT Help Desk Engineer with MSP experience. The role involves providing pre- and post-sales support, deploying network solutions, and managing various IT infrastructure components to meet client needs.
Staffing & Recruiting
Responsibilities
Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management
Architect & deploy routers, switches, managed switches, and firewalls
Implementing and monitoring network security
Deploying and managing Windows Servers and Active Directory
Designing Local Area Networks
Optimizing and maintaining network software and hardware
Building and deploying file servers and cloud computing solutions
Configuring and deploying VOIP solutions
Performing network infrastructure troubleshooting
Manage Microsoft Exchange Server
Implementing, Monitoring & Managing VoIP solutions
Monitors alert systems and takes appropriate actions as per guidelines
Receive escalated service requests requiring an enhanced response
New User On-boarding
Qualification
Required
Minimum of 5 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
Three years of experience in a client-facing environment such as sales engineering
Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
Possesses strong organizational and time-management skills
Experience writing proposals for and implementation of technical solutions to fulfill business needs
Results-oriented, self-motivated, energetic, professional, reliable, and a team player
Strong understanding of technology and business productivity systems
Experience with RMM (remote monitoring and management) tool a plus, such as Kaseya or Connectwise
Experience with a PSA (ticketing system) tool a plus, such as Autotask or Connectwise
Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
Sales training experience is a plus
Having worked in an MSP environment is a major plus
Preferred
CompTIA Net+ and/or CompTIA Security+
MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
CCNA or CCIE-Cisco certifications a real plus
Benefits
Challenging work
Career opportunities
A pleasant work environment
Ongoing training
Company
K2 Staffing
K2 Staffing has been constructed on one of the most solid foundations in the industry, with roughly 40 years of combined business and recruiting knowledge.
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Jamen Griffith
Owner/Founder
Company data provided by crunchbase