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Island · 3 months ago

Technical Account Manager - US Remote

United States

Full-time

Remote

Senior Level

5+ years exp

Island is redefining the future of work with its Enterprise Browser, providing organizations complete control and security. They are seeking a Technical Account Manager to build trusted relationships with customers, ensuring they maximize the value of Island's solutions through guidance and support.

Computer Software

H1B Sponsor Likely

Responsibilities

Be the Trusted Advisor - You’ll serve as the technical point of contact for a portfolio of Island customers, guiding them through every stage of their journey — from onboarding to operational maturity

Support & Troubleshooting - Proactively manage and assist with support cases, feature requests, and escalations. You’ll open, monitor, and drive resolution, keeping customers in the loop every step of the way

Enablement & Training - Train customer teams on how to deploy, manage, and operationalize Island using best practices that ensure long-term success

Configuration & Optimization - Help customers get the most out of Island by tailoring configuration guidance to their unique environment, aligned with security, performance, and usability goals

Feature & Release Guidance - Keep your customers informed of upcoming releases and new capabilities — and show them exactly how new features can benefit their teams

Collaborate Across Teams - Partner with Product, Engineering, Support, and Customer Success to deliver a unified customer experience and provide feedback that influences the roadmap

Qualification

Technical Account ManagementSolutions EngineeringEnterprise IT ProductsSaaS PlatformsCybersecurityCustomer EscalationsTechnical Project ManagementSalesforceJiraConfluence’s DegreeCommunicationRemote Collaboration

Required

5+ years in a technical account management, solutions engineering, or post-sales technical role in software or cybersecurity

Strong technical foundation and experience supporting enterprise IT products, ideally SaaS or security platforms

Experience handling customer escalations, support tickets, and technical project management

Excellent communication skills — able to clearly articulate complex ideas to technical and non-technical audiences

Comfortable with tools like Salesforce, Jira, Confluence, and remote collaboration platforms

Preferred

Bachelor's degree in a technical discipline or equivalent experience preferred

Company

Island

What if the enterprise had complete control over the browser? What would it mean for security, for productivity, for work itself? Introducing Island, the Enterprise Browser - the ideal enterprise workplace, where work flows freely while remaining fundamentally secure.

Founded in 2020

Dallas, TX, US

201-500 employees

https://island.io/

H1B Sponsorship

Island has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)