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Recruiting from Scratch · 3 months ago

Solutions Engineer (Product Expert) | Housing

New York, New York|Onsite

Full-time

Onsite

Mid, Senior Level

$120K/yr - $150K/yr

3+ years exp

Recruiting from Scratch is a premier talent firm that focuses on placing the best product managers, software, and hardware talent at innovative companies. As a Solutions Engineer (Product Expert) for a fast-growing AI technology company, you will play a key post-sales role, ensuring customers receive maximum value from the platform by managing client engagements and collaborating with various teams.

Staffing Agency

Growth Opportunities

Responsibilities

Act as the product expert across one or more post-sales product lines

Work cross-functionally with Engineering, Product, and Operations on implementations, launches, and customer success initiatives

Manage multiple client engagements, including requirement-gathering sessions and stakeholder communication

Use SQL and BI tools to support data analysis, implementation health, and reporting

Respond to customer queries using tools like Postman and DataDog (no day-to-day coding required)

Take ownership of solving client issues with high autonomy and urgency

Contribute to internal tooling improvements and scalable onboarding playbooks

Help shape the future of the Solutions Engineering team as the company grows

Qualification

Solutions EngineeringSQLCRM platformsPost-sales rolesData analysisClient interfacingSTEM backgroundInterpersonal skillsProject managementTechnical communication

Required

3–7 years of experience in technical post-sales roles (e.g., solutions engineering, technical project management, product operations) in a SaaS or startup environment

Proficient in SQL for data troubleshooting and analytics

Hands-on experience with CRM platforms (Salesforce, HubSpot, etc.) and support systems like Zendesk, Jira

Comfortable using tools such as Postman, LogRocket, DataDog, or similar platforms

Strong interpersonal skills, able to communicate complex ideas to technical and non-technical stakeholders

Proven ability to manage multiple projects simultaneously under defined timelines

Experience directly interfacing with clients in implementation or support contexts

Comfortable working onsite in New York City (4–5 days/week)