Shades of Grey HR ยท 3 months ago
Front Desk Manager
Englewood, Ohio
Full-time
Onsite
Mid, Senior Level
$12/hr - $15/hr
6+ years expShades of Grey HR is seeking a Front Desk Manager who excels in a fast-paced hospitality environment. The role involves leading front desk operations, managing guest check-in and check-out, and ensuring guest satisfaction through effective problem-solving and support for other departments.
Human Resources
Responsibilities
Lead and manage front desk operations, ensuring seamless guest check-in and check-out
Handle guest concerns and resolve issues quickly and professionally
Cross-train and support other departments (housekeeping, breakfast, etc.) as needed
Maintain strong cash handling procedures and front desk reporting
Generate sales leads and support block bookings for group stays and meetings
Monitor guest satisfaction through feedback and online reviews
Qualification
Required
Has 6+ years of food industry experience (fast food or casual dining preferred)
Is a quick problem-solver, calm under pressure, and always guest-focused
Can work weekends and second shifts reliably
Is comfortable using POS and hotel reservation systems (training provided)
Benefits
Paid vacation begins after one year, with a minimum of 5 days
Paid sick leave and holiday pay (at 1.5x for major holidays)
Employee room discounts at participating properties
Company
Shades of Grey HR
Shades of Grey HR is a forward-thinking HR consulting firm that specializes in offering fractional HR services tailored to the unique needs of small to medium-sized businesses.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase