Uni Care 24/7 ยท 3 months ago
Customer Service Representative
United States
Full-time
Remote
Entry, Mid, Senior Level
1+ years expUni Care 24/7 is dedicated to delivering exceptional customer experiences and is seeking a Customer Service Representative to join their team. The role involves serving as the primary point of contact for customer inquiries, providing support, and ensuring customer satisfaction through effective communication and problem-solving.
Health CareHome Health CareNursing and Residential CareNutritionSocial
Responsibilities
Serve as the primary point of contact for customer inquiries, concerns, and requests
Handle a high volume of inbound calls, emails, and chat messages in a timely and professional manner
Provide accurate and comprehensive information about our products and services
Process orders, refunds, and exchanges efficiently and accurately
Identify and escalate complex issues to appropriate departments or management
Maintain detailed records of customer interactions and transactions
Collaborate with other departments to resolve customer issues and improve overall customer experience
Stay updated on company policies, procedures, and product knowledge
Participate in ongoing training and development programs
Identify opportunities for upselling and cross-selling when appropriate
Contribute to the development of customer service policies and best practices
Assist in maintaining a clean and organized work environment
Qualification
Required
1-22 years of work experience in customer service or a related field
High school diploma or equivalent; bachelor's degree preferred
Excellent verbal and written communication skills
Strong problem-solving and decision-making abilities
Proficiency in Microsoft Office Suite and customer relationship management (CRM) software
Ability to multitask and manage time effectively in a fast-paced environment
Patient and empathetic demeanor with a focus on customer satisfaction
Flexible schedule with availability to work evenings, weekends, and holidays as needed
Demonstrate a deep understanding of customer service principles and practices
Possess exceptional verbal and written communication skills
Pay close attention to customer needs and concerns, asking clarifying questions when necessary
Preferred
bachelor's degree
Company
Uni Care 24/7
Uni Care provides a complete continuum of home care services including Home Health, Palliative Care, Hospice and At Home Care.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase